Senior Software Engineer – ServiceNow

Unum UK

. Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement .

Posted 10/2/2026full-timeUnited StatesSenior💰 $89,400 - $183,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow CMDB architecture, governance, and modernization, with a strong focus on data quality and integration with enterprise platforms. Proven ability to lead technical initiatives, mentor teams, and implement best practices in software engineering and Agile methodologies.

Highest-signal resume keywords

ServiceNow CMDB DevelopmentITOM Discovery and Service MappingCSDM ImplementationIntegration with Enterprise PlatformsAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentConfiguration ManagementData Quality ImprovementDiscovery TroubleshootingAutomation and WorkflowsCI Models and Relationship MappingsSoftware Engineering Best PracticesTesting and CI/CDCloud Platform IntegrationTechnical Leadership

Soft Skills

Analytical SkillsProblem-SolvingCommunicationStakeholder ManagementMentorship

Tools & Technologies

ServiceNowWorkdayAWSMuleSoftDynatraceTenableMID ServerAgile ToolsMonitoring ToolsApplication Portfolio Management

Industry Keywords

CMDB GovernanceCSDM 5ITOMITSMITAMTechnology Business ManagementEnterprise ArchitectureCloud InfrastructureApplication ArchitectureOperational Adoption

Tech Stack

Tools & technologies

AWSCloudITSMServiceNow

About the role

Key responsibilities & impact

Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement
Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption
Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings
Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization
Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems
Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms
Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements
Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services
Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices
Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team
Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, or equivalent relevant experience
6+ years of software engineering experience with ServiceNow development and platform engineering
Strong experience with ServiceNow CMDB, Configuration Management, and ITOM capabilities
Hands-on experience with ITOM Discovery, Service Mapping, MID Servers, and Discovery troubleshooting
Experience implementing and supporting CSDM, preferably CSDM 5 or later
Experience improving CMDB governance, reconciliation, data quality, and operational adoption
Experience building and supporting integrations with enterprise platforms such as Workday, AWS, MuleSoft, Dynatrace, Tenable, and other cloud and operational systems
Experience with APM, TBM, ITSM, ITOM, ITAM, or related ServiceNow modules preferred
Strong understanding of enterprise infrastructure, cloud platforms, application architectures, and technology dependencies
Experience working in Agile delivery environments
Strong analytical, problem-solving, communication, and stakeholder management skills
Demonstrated ability to lead technical initiatives and influence cross-functional teams
Experience mentoring software engineers and providing technical leadership within an Agile team
Strong understanding of software engineering best practices, testing, automation, CI/CD, and secure development principles

Benefits

Comp & perks

Onsite fitness facilities
Generous paid time off
Employee professional development programs
Healthcare benefits (health, vision, dental)
Insurance benefits (short & long-term disability)
Performance-based incentive plans
401(k) retirement plan with an employer match up to 5%
Additional 4.5% 401(k) contribution whether you contribute to the plan or not