Workforce Management Analyst

Unum UK

. Translate customer needs into reporting solutions with minimal guidance from the manager.

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $63,500 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Data Analytics, including the ability to develop analytical tools and models for strategic business planning, while effectively collaborating with cross-functional teams. Proficient in producing actionable insights from complex data and maintaining forecasting and capacity planning metrics.

Highest-signal resume keywords

Data Analytics ExpertiseBusiness Intelligence Databases (SQL, SAS, Informix, Cognos)Forecasting and AnalysisAnalytical Tool DevelopmentInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsForecastingTrend AnalysisStatistical ConfidenceOperational ForecastingCapacity PlanningAnalytical Tool DevelopmentData ReportingBusiness Performance MetricsAd Hoc Reporting

Soft Skills

Attention to DetailStrategic ThinkingProblem SolvingMentoringCommunication Skills

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

Cross-Functional CollaborationOperational EfficiencyStaff PlanningData SourcesBusiness Intelligence

Tech Stack

Tools & technologies

CognosSQL

About the role

Key responsibilities & impact

Translate customer needs into reporting solutions with minimal guidance from the manager.
Translate complex data from numerous information sources into actionable information.
Execute high-profile analysis and deliver data stories across business groups.
Develop and lead positive collaborations with cross-functional teams.
Improve data analytics capabilities through project development across multiple data platforms.
Develop analytical tools and models to support strategic business planning.
Generate ad hoc reports, including trend analysis, as requested by leadership.
Gather, develop, and analyze operational forecasts to produce projections of inputs and capacity requirements.
Analyze inputs and recommend trends or variances to plan for accurate planning of forecast and staff-planning variables.
Analyze and recommend staffing-group effectiveness to balance efficiency and quality.
Improve models to maximize statistical confidence and operational accuracy.
Maintain forecasting, staff-group, and skilling information to support scheduling and workforce-management processes.
Provide business analytics and data gathering for Capacity Planning modeling and statistical-confidence metrics.
Provide forecasting and analysis expertise.
Review and improve forecast models for accurate and efficient methods.
Perform analytics to identify call-volume and arrival-pattern drivers.
Mentor lower-level peers as needed.

Requirements

What you’ll need

Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training and experience, is preferred.
4+ years of experience in Data Analytics or equivalent relevant experience
Strong Analytical, Math, Reasoning and Investigative skills.
Strong attention to Detail/Process with strategic thinking and planning skills.
Ability to work with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos) and pull data from various sources
Demonstrated knowledge and understanding of key business performance metrics such as service level, AHT, adherence, etc.
Ability to produce reports and resource plans with factual information based on specified requirements
Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others.

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits (health, vision, dental)
Insurance benefits (short & long-term disability)
Paid time off
401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not