HR Specialist

Unum

. Provide Tier 2 case management support for complex employee and manager inquiries across the hire-to-retire life cycle .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $45,600 - $86,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR case management, including complex problem-solving and effective communication with employees and managers. Proficient in HR policies, processes, and technology, with a focus on continuous improvement and data analysis.

Highest-signal resume keywords

HR Case ManagementComplex Problem-SolvingEmployee Life Cycle ManagementMicrosoft Office ProficiencyWorkday and ServiceNow Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Industry KnowledgeCase Management Data AnalysisRecruiting SelectionPay-Related AdjustmentsInterview ReviewsAssessment EvaluationsPolicy AdherenceProcess ImprovementMultitaskingConfidentiality Management

Soft Skills

Strong Consulting SkillsExcellent Verbal CommunicationExcellent Written CommunicationAbility to Handle PressureCustomer-Oriented Experience

Tools & Technologies

WorkdayServiceNowHR SystemsMicrosoft Office

Industry Keywords

Hire-to-Retire Life CycleHR Operating EnvironmentsFederal LawsState LawsLocal LawsHR Help Desk Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 2 case management support for complex employee and manager inquiries across the hire-to-retire life cycle
Independently triage and resolve complex cases, provide status updates, and document resolutions
Escalate inquiries to HR Tier 3/COE where applicable
Apply HR resources, business processes, standard operating procedures, policies, programs, and regulations
Conduct interview reviews, assessment evaluations, application/paper screenings, and duplicate reviews for customer-facing roles
Meet recruiting selection goals
Deliver a positive, professional, customer-oriented experience
Analyze case management data, identify trends and risks, and recommend increased self-service adoption
Identify improvements to end-user content, policies, programs, and procedures
Review and reconcile pay-impacting output and process pay-related adjustments with stakeholders and vendors
Document internal operating procedures
Participate in systems testing and adapt to change
Serve as a training resource for the Tier 1 case management team
Maintain confidentiality and data integrity in HR systems
Educate employees and managers on HR resources and self-service tools
Perform other related duties as assigned

Requirements

What you’ll need

3-5+ years’ experience in HR or equivalent relevant experience
1+ years of successful selection experience preferred
Knowledge of HR industry terminology, technology, research, and practice
Knowledge of HR operating environments, issues, trends, federal, state, and local laws and regulations, and applicable software
Prior HR help desk experience is a plus
Strong consulting skills
Experience managing complex HR processes and developing scalable solutions
Strong problem-solving skills
Excellent verbal and written communication skills
Knowledge of and ability to adhere to and update HR policies, procedures, and practices
Desire to continuously improve processes and deliver against objectives/service levels
Multitasking experience in a fast-paced, detailed work environment
Experience handling employee life cycle events such as benefits, payroll, and leaves of absence
Ability to handle pressure and competing priorities
Ability to handle confidential HR information professionally
Strong computer skills, including Microsoft Office applications
Ability to develop proficiency in Workday and ServiceNow

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits including health, vision, and dental
Insurance benefits including short- and long-term disability
Paid time off
401(k) retirement plan with employer match up to 5% and additional 4.5% contribution whether you contribute or not