Manager, Client Success

Unum

. Manage all aspects of assigned Client Success teams and balance work volumes .

Posted 10/14/2026full-timeUnited StatesMid-LevelSenior💰 $75,500 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and project management skills while effectively managing client expectations and driving service delivery improvements. Utilizes analytical and technical expertise to enhance client services and operational efficiency.

Highest-signal resume keywords

Client Services ManagementProject ManagementTeam BuildingAnalytical SkillsService Delivery Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningWorkflow DevelopmentBudget AdministrationData AnalysisPerformance ManagementTechnical OrientationUnum Products KnowledgeContract Impact AnalysisEmployee Benefits AdministrationHR Administration

Soft Skills

CollaborationCreative Problem SolvingCritical ThinkingCommunication SkillsNegotiation Skills

Industry Keywords

Client SuccessService LevelsOperational ProjectsPerformance FeedbackTraining Programs

About the role

Key responsibilities & impact

Manage all aspects of assigned Client Success teams and balance work volumes
Provide collaborative leadership across hiring, training, resource allocation, job design, people development, and performance management
Build technical and leadership skills and provide real-time performance feedback
Lead change in a fast-paced environment to deliver exceptional customer experiences
Develop and implement productivity improvements and client service enhancements through workflow and technology-based processes
Lead and direct project teams for operational-area projects
Coordinate multiple time-sensitive projects while meeting deadlines
Ensure quality, audit, and control standards through standards, policies, education, and training programs
Develop workflows to meet specialized needs and service and financial levels
Manage internal and external client expectations through project planning and corporate partnering
Coordinate training, staffing, and system changes based on project plans
Serve as key contact for field and internal partners
Manage escalations from partner areas and clients and drive resolution
Develop collaborative relationships with internal clients
Provide finalist meeting support
Track and report metrics to management
Use sound judgment and discretion regarding confidential information
Use data to drive decisions and set priorities
Participate in or lead cross-functional projects
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent with relevant business experiences
6+ years of experience in client services, employee benefits, HR administration, or related IT development
Demonstrated experience in motivation, team building, and collaboration
Highly analytical and technical orientation
Creative problem solving and critical thinking skills
Strong technical skills and understanding of the life cycle and client needs/processes
Strong understanding of service needs and financial impact to service levels
Excellent understanding of Unum products and ability to recognize contract impacts on risk, state filing, customization, and benefits administration
Understanding of budget and salary administration processes and their impact on productivity, morale, and service levels
Ability to perform under stress in emergency or urgent situations
Strong communication and presentation skills
Strong project management, leadership, and organization skills
Strong negotiation skills and ability to work directly with sales, service, and clients
Exceptional service delivery orientation

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits including health, vision, and dental
Insurance benefits including short- and long-term disability
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not
Occasional travel may be required