Voluntary Benefits Coordinator

Unum

. Support workload management activities across Voluntary Benefits Claims Operations .

Posted 10/26/2026full-timeUnited StatesJunior💰 $35,000 - $56,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and reporting skills to interpret operational data and optimize workflow management in claims processing. Proficient in managing workload distribution and balancing service, quality, and productivity objectives.

Highest-signal resume keywords

Analytical SkillsWorkflow ManagementClaim Processing SystemsMicrosoft Excel ApplicationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workload ManagementClaim RoutingData InterpretationReporting SkillsInventory Monitoring

Soft Skills

Decision-MakingPrioritizationCollaboration

Tools & Technologies

Reporting DashboardsWorkflow Management Tools

Industry Keywords

Voluntary BenefitsClaims OperationsOperational Service Levels

About the role

Key responsibilities & impact

Support workload management activities across Voluntary Benefits Claims Operations
Monitor claim inventory
Coordinate work distribution
Support claim activity routing
Help ensure workloads are balanced to meet service, quality, and productivity objectives
Partner with leaders and operational teams to optimize workflow management and support efficient claim processing
Monitor and distribute claim inventory to support operational service levels and business priorities
Manage daily work allocation of claim activities based on workload demand, capacity, and staffing resources
Perform claim routing, reassignment, and pre-examination activities
Review workload queues and dashboards to identify inventory imbalances, processing delays, and workflow issues
May perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent required
2 years college or more preferred
Minimum 1 year of customer service or equivalent relevant work experience
Strong analytical and reporting skills with the ability to interpret operational data and recommend actions
Experience working with reporting dashboards, workflow management tools, and claim processing systems preferred
Ability to manage multiple priorities and make decisions in a fast-paced environment
Good understanding of products, processes, workflows, and systems utilized in area
Ability to utilize Microsoft Excel Application
Knowledge of roles and responsibilities of others on the team