Referral Coordinator, Oncology

UofL Health

. Process referrals, authorizations, and pre-certifications for specialty service office visits and diagnostic imaging .

Posted 10/16/2026full-timeLouisville • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in processing referrals, authorizations, and pre-certifications while maintaining compliance with HIPAA regulations. Effectively communicates with physicians, patients, and payers to ensure seamless coordination of care and information flow.

Highest-signal resume keywords

Referral ProcessingHIPAA ComplianceMicrosoft Office Suite ProficiencyCustomer ServiceMedical Office Protocols

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral AuthorizationDatabase ManagementAppointment SchedulingMedical Office ProceduresInsurance Verification

Soft Skills

Effective CommunicationProblem SolvingCollaborationClerical ResponsibilitiesComplaint Resolution

Tools & Technologies

Multi-Line Phone SystemFax MachineDesktop Publishing SoftwareSpreadsheet SoftwareGraphic Presentation Software

Industry Keywords

Health CarePatient Care ProceduresConfidentiality StandardsMedical Facility ExperienceInsurance Clarification

About the role

Key responsibilities & impact

Process referrals, authorizations, and pre-certifications for specialty service office visits and diagnostic imaging
Work with physicians, patients, and payers to gather, verify, and process referral information
Communicate health care plan details and answer billing and insurance clarification questions
Schedule appointments, coordinate clinic visits, and arrange transportation, interpreter services, and specialty care
Coordinate information flow between medical clinics and the referral authorization department
Enter referrals and document communications and actions in the system
Notify physicians and patients when referrals are denied or additional information is needed
Develop and maintain a database of preferred referral physician offices
Assist the manager with complaint resolution related to patient referrals
Answer telephone calls professionally and fulfill assigned clerical responsibilities
Maintain compliance with company policies, HIPAA privacy and security requirements, and confidentiality standards
Demonstrate customer service and collaborate with physicians, patients, staff, and health care community members

Requirements

What you’ll need

High school diploma or equivalent (required)
Minimum one (1) year of working in a medical facility with knowledge of health care field and medical office protocols/procedures (preferred)
Ability to use multi-line phone system, including transferring calls and paging
Ability to communicate effectively in both verbal and written formats
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret written, oral, diagram, or schedule instructions
Must be proficient with Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages
Ability to use computers, phone, and fax
Ability to plan, prioritize, and complete delegated tasks
Ability to learn and retain information regarding patient care procedures
Ability to speak clearly and loudly enough to be heard by callers and patients