SME Account Manager

Up Hellas

. Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.

Posted 10/14/2026full-timeAthens • GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management and Customer Relationship Management, focusing on client satisfaction and upselling opportunities. Proficient in collaborating cross-functionally and utilizing CRM tools to enhance customer service and account growth.

Highest-signal resume keywords

B2B Account ManagementCustomer Relationship ManagementUpselling and Cross-SellingFluency in GreekCRM Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

B2B Account ManagementCustomer Relationship ManagementUpsellingCross-SellingAccount Health ChecksClient MeetingsError CorrectionTechnical Issue Management

Soft Skills

Strong Communication SkillsRelationship-BuildingCustomer-First MindsetTeam-Player Attitude

Tools & Technologies

Microsoft DynamicsBI Tools

Industry Keywords

SME AccountsCustomer ServiceCross-Functional Collaboration

About the role

Key responsibilities & impact

Maintain a high level of customer service while supporting the further development of cooperation with existing customers through health checks, meetings, and cross-sell conversations.
Identify upselling and cross-selling opportunities within the existing portfolio.
Manage customer requests, including tickets and correction of errors in orders and payments resulting from technical issues.
Handle day-to-day management of customer accounts as delegated by the Manager, focusing on client satisfaction.
Collaborate with the SME team and build positive relationships across Up Hellas functions.
Follow the Manager’s ways of working and relevant role guidelines, and act in line with company instructions in emergency situations.

Requirements

What you’ll need

2+ years of experience in B2B account management or sales, including customer-facing relationship management.
Experience managing and growing existing SME accounts through client meetings, account health checks, and cross-sell conversations.
Strong communication and relationship-building skills, with a customer-first mindset.
Team-player attitude.
Fluency in Greek.
Experience developing partnerships and working cross-functionally with internal teams.
Familiarity with CRM tools, including Microsoft Dynamics, and general knowledge of BI tools.
English is highly preferable.

Benefits

Comp & perks

FlexOne (full package), Fitpass & a comprehensive private medical plan.
Never stop growing — real support to keep learning.
Remote Fridays + 4 flex remote days a month.
A few epic parties, here and there.
Stability — full-time, indefinite contract.
Location — our Athens HQ.