Up Hellas

Customer Success Manager

• Administer, configure, and continuously improve Microsoft Dynamics 365 across Sales and Marketing
• Configure and customize entities, fields, forms, views, dashboards, workflows, business process flows, automation rules, and Power Automate flows
• Implement structured and prioritized CRM changes requested by sales, marketing, and customer support
• Collaborate with the Commercial Assistant to receive, assess, and prioritize CRM change requests
• Translate business requirements into CRM configurations and solutions
• Maintain change logs and communicate progress and timelines to stakeholders
• Coordinate with the external provider during the transition for knowledge transfer
• Monitor CRM data integrity and enforce data entry standards and validation rules
• Perform data audits and cleansing activities
• Manage user roles, security profiles, and access permissions
• Build and maintain sales and marketing dashboards and reports
• Support data extractions and analysis for the Commercial Director and department heads
• Collaborate on CRM-driven campaign performance reporting
• Manage CRM updates, patches, and Microsoft releases
• Troubleshoot and resolve user-raised CRM issues
• Maintain technical documentation for configurations, customizations, and integrations
• Support integrations between Dynamics 365 and email platforms, ERP, and support systems
• Deliver training and create user guides
• Act as the internal CRM expert and first point of contact for user queries
• Champion continuous improvement and advocate for efficiency-driving features

CRM Specialist

Recruitment

• Run recruitment end to end with the hiring manager, including sourcing, interviews, and offers
• Manage approximately 15 hires this year
• Rebuild onboarding with a more digital, fun, and memorable experience
• Own onboarding design, delivery, and testing
• Strengthen Up Hellas's employer brand through employee stories, relationships with Greek universities, and career-day presence
• Prepare employees to represent the company to students and at conferences
• Gain exposure to HR policies, engagement, and day-to-day HR activities

CRM Specialist

HR & Talent Acquisition Specialist