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U
Bilingual Partner Development Specialist
Up With Women / Exponenti'elles. Achieve client recruitment and enrollment goals for UWW/EXP programs and services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building capabilities and a results-driven approach to client recruitment and community outreach. Proficient in utilizing CRM tools like Salesforce and skilled in delivering impactful presentations to diverse community stakeholders.
Highest-signal resume keywords
Client RecruitmentCommunity OutreachSalesforce ProficiencyBilingual in French and EnglishRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prospecting ProcessData ReviewPerformance MetricsCommunity Service ExpertisePresentation Delivery
Soft Skills
Exceptional Communication SkillsEmotional IntelligenceInnovative ThinkingSelf-MotivatedTeam Collaboration
Tools & Technologies
Microsoft OfficeSalesforceProject Management Software
Industry Keywords
Social ServicesCommunity AgenciesDiverse Community ExperiencesSocio-Economic BarriersMental Health Awareness
About the role
Key responsibilities & impact- Achieve client recruitment and enrollment goals for UWW/EXP programs and services
- Build and maintain trusting relationships with community partners to generate program applicants
- Identify, prioritize, and develop stakeholder relationships to cultivate applicant pipelines, referrals, and opportunities
- Develop and maintain partnerships with community agencies, career development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs, and other community service organizations
- Create appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques
- Execute follow-up efforts to establish and maintain meaningful relationships
- Develop, organize, and lead a partnership development plan
- Deliver informative presentations to community partners and prospective clients virtually and/or in person
- Network and represent UWW/EXP to improve its presence and reputation
- Organize and participate in lead-generation activities, program events, job fairs, community education efforts, and marketing campaigns
- Plan, organize, and help secure guest speakers for presentations
- Deliver client outreach and recruitment activities
- Monitor program processes and policies for high-quality service delivery and continuous quality improvement
- Maintain partner records and communications in Salesforce
- Conduct data reviews to ensure completeness and accuracy of key metrics
- Run reports on key performance indicators and outcomes
- Facilitate positive relations within the program team, other UWW/EXP departments, and stakeholders
- Support program teams in understanding outreach outcomes for program planning
- Support management in resolving issues and responding to sensitive partner inquiries and concerns
- Maintain a deep understanding of UWW/EXP services and value proposition to engage participants in the coaching program
- Perform other duties as assigned
Requirements
What you’ll need- 4+ years of successful value/benefit propagation, relationship building or community reach-out experience and a proven track record
- Results-driven and able to meet performance targets by deadlines and critical time periods
- Experience with the prospecting process and the sales/partner development cycle
- Strong expertise in client and community service with an orientation toward innovation and collaboration
- Exceptional oral and written communication skills
- Ability to communicate via telephone, in person, email, and virtual meetings
- Ability to foster and nurture internal and external relationships
- Highly motivated, self-driven, results-oriented, strategic, logical, and methodical thinker
- Ability to work independently and as part of a team
- Innovative, adaptable, and self-motivated, with ability to manage own workload and time
- Demonstrable sensitivity, relatability, and emotional intelligence
- Understanding of socio-economic and mental health barriers faced by people from all backgrounds
- Understanding of diverse community members' experiences, including new Canadians, people with disabilities, LGBTQ people, low-income people, and racialized groups
- Ability to inspire loyalty and trust with internal and external contacts
- Proficiency with Microsoft Office, Salesforce (or other CRM), and Planner (or other project management software)
- Ability to learn new tools that enhance efficiency and effectiveness
- Previous experience, exposure, or understanding of social services, or a related discipline
- Perfectly bilingual in French and English, both written and spoken
- Personal vehicle and valid driver's licence
- Lived experience of poverty and intersecting barriers is an asset
Benefits
Comp & perks- Health Plan (Paramedical and Dental)
- Health Spending Account
- Group insurance (Life, Dependent Life, AD&D)
- Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.)
- Birthday off
- Internal psycho-social resources
- Access to one on one coaching as available
- Positive and innovative office culture grounded in core values of humanity, integrity, humor and purpose
- Flexible, pro-parent, pro-mental health, and pro-human workplace