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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and advocacy, utilizing modern cloud-based tools to enhance user experience and improve internal processes. Proficient in troubleshooting and collaborating with cross-functional teams to inform product strategy and documentation.
Highest-signal resume keywords
Customer Support ExperienceSaaS Tools ProficiencyChargebee ExperienceCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Account ManagementTechnical Subscription ManagementTroubleshootingSupport Documentation ImprovementKnowledge Base Expansion
Soft Skills
Detail-OrientedFantastic CommunicatorWillingness to LearnHustling MentalityGood Sense of Humor
Tools & Technologies
Google WorkspaceSlackChargebee
Industry Keywords
Customer AdvocacyUser ExperienceProduct RoadmapLive Chat SupportEmail Support
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Run point on the support phone line, live chat, and email inbox
- Help users get the most out of the UpCodes platform
- Work closely with Product, Content, and in-house building-code expert teams to answer user questions and address challenges
- Share customer feedback with internal teams
- Troubleshoot and report potential bugs to the Engineering team
- Serve as a customer advocate and inform product roadmap and strategy
- Improve internal support documentation and processes
- Lead expansion of the external knowledge base
Requirements
What you’ll need- Minimum 2–4 years of experience in a customer-facing role
- Fluent in modern, cloud-based work tools, such as Google Workspace and Slack
- Comfortable learning and adopting new SaaS tools quickly
- Comfortable working with technical subscription management, billing, and customer account tools
- Experience with Chargebee or a similar platform is a plus
- Extremely organized and detail-oriented
- Fantastic communicator and conversationalist
- Strong desire and willingness to learn and build as the product and processes evolve
- Good sense of humor and down-to-earth personality
- Hustling mentality and willingness to handle tasks of all sizes
- Must be based in North or South America
Benefits
Comp & perks- Equity
- Competitive salary
- Benefits
- Potential for growth over time
- Remote work