UpCodes

Customer Support

• Run point on the support phone line, live chat, and email inbox
• Help users get the most out of the UpCodes platform
• Work closely with Product, Content, and in-house building-code expert teams to answer user questions and address challenges
• Share customer feedback with internal teams
• Troubleshoot and report potential bugs to the Engineering team
• Serve as a customer advocate and inform product roadmap and strategy
• Improve internal support documentation and processes
• Lead expansion of the external knowledge base

Customer Support Specialist