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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product quality assurance and technical coordination, with a strong focus on field issue reporting, risk management, and quality audits. Proficient in collaborating with engineering teams to ensure product quality and deployment readiness across multiple markets.
Highest-signal resume keywords
Product Quality AssuranceField Quality AuditsRoot Cause AnalysisRisk ManagementTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mechanical EngineeringElectrical EngineeringQuality ManagementFMEAData Logging SystemsFirmware-Controlled HardwareProduct Validation ProtocolsTechnical Drawing InterpretationDiagnostic Tools UsageQuality Control
Soft Skills
CollaborationCommunicationFlexibilityProblem-SolvingTechnical Knowledge Transfer
Tools & Technologies
MultimetersClamp MetersPower AnalyzersDiagnostic ToolsTechnical Documentation Software
Industry Keywords
Consumer ProductsAppliance ProductsElectromechanical ProductsField ValidationDeployment Readiness
About the role
Key responsibilities & impact- Own technical coordination of the Product Support Technician network across markets
- Oversee field issue reporting, follow-up actions, and product support workflows
- Drive accurate, complete, and timely reporting of field issues, product failures, deployment observations, and follow-up actions
- Review technician reporting, identify gaps and inconsistencies, and monitor failure trends and recurring issues
- Conduct technical reviews with Product Support Technicians and escalate product quality risks into the engineering pipeline
- Plan and lead structured quality audits of deployed products across projects
- Coordinate audits through country-based technical teams and maintain accountability for audit structure, findings, and follow-through
- Perform sample-based inspections of product condition, firmware and configuration, calibration, installation conformity, data logging integrity, and operating performance
- Plan and account for incoming quality control of imported finished products with Global Supply Chain
- Manage outgoing QC, hardware release, installation, and retrieval of Retrofit DMRV hardware across markets
- Conduct risk assessments for DMRV technology deployment and maintain a centralized risk register
- Co-develop product validation protocols with the core engineering team
- Coordinate local product testing and validation with certified laboratories
- Manage collection, reporting, and channeling of post-production quality feedback
- Track field-facing product quality KPIs across markets
- Serve as the field-to-engineering escalation point for post-production product quality issues
- Support development of in-country technical aftersales service capacity
- Co-develop user support materials, troubleshooting guides, and technical documentation
- Coordinate technical knowledge transfer and onboarding for products, pilots, and new deployments
- Verify country-level deployment readiness before first rollouts
- Participate in product reviews as the field quality representative
- Identify product quality risks during pilots and support mitigation strategies with engineering teams
Requirements
What you’ll need- Bachelor’s degree or higher in Mechanical Engineering (preferred), Electrical/Electronic, Mechatronics, Industrial, Manufacturing Engineering, or a related technical field
- Equivalent technical qualifications and strong hands-on experience in finished-goods product quality assurance may be considered
- At least 4 years of experience in product quality assurance, field quality assurance, quality management, or closely related roles for finished hardware products at scale
- Experience supporting consumer, appliance, electromechanical, or electronically controlled products through pilot deployment, field validation, and early-stage market rollout
- Experience investigating product failures, quality deviations, and field non-conformances, including root cause analysis and implementation of corrective and preventive actions
- Experience monitoring and evaluating product performance in real-world operating environments, including identification of drift, misuse, or deployment-related quality issues
- Experience working across multi-site or multi-country product deployments
- Ability to travel regularly to operational sites for quality audits, product evaluations, deployment readiness checks, and technical onboarding
- Comfortable operating as a field-oriented engineer in live deployment environments
- Experience with FMEA, risk management, and root cause analysis tools
- Strong grasp of electrical and electronic system fundamentals
- Familiarity with firmware-controlled hardware systems
- Familiarity with data logging systems and interpretation of device-generated data
- Ability to use multimeters, clamp meters, power analyzers, and other diagnostic tools
- Ability to interpret engineering documentation, technical drawing packets, product specifications, and test procedures
- Strong technical documentation skills
- Ability to communicate technical findings to engineering teams and non-technical operational stakeholders
- Strong collaboration skills across engineering, product development, operations, and field teams
- High flexibility for international, regional, and in-country travel, including short-notice travel
- Ability to work effectively in field environments and project deployment sites
Benefits
Comp & perks- Personal and professional growth opportunities
- Classroom training, coffee chats, and performance reviews
- Opportunity to initiate new ways of working and experiment with improvements
- Opportunity to create lasting environmental and community impact
- Teamwork, creativity, and engaging work environment