UpEnergy

Manager

• Lead and maintain Production Part Approval Processes (PPAP) for all items produced at UpEnergy facilities
• Implement and maintain Quality Management Systems aligned to ISO 9001 and applicable product standards
• Review incoming, in-process, and final inspection protocols, acceptance criteria, and sampling plans such as AQL
• Support root-cause analysis and Corrective and Preventive Action (CAPA) for manufacturing-related non-conformances, customer complaints, and field failures
• Ensure calibration and maintenance checks are performed correctly and on schedule for production and inspection equipment
• Monitor incoming-material quality through material audits and corrective-action follow-through with procurement
• Track and report quality KPIs including first-pass yield, defect rate, cost of poor quality, and customer returns to senior leadership
• Train and develop the in-country quality team and build quality awareness across production staff
• Partner with Global Engineering and R&D on design-for-quality reviews and product/process changes
• Drive continuous improvement using Lean, Six Sigma, or equivalent methodologies to reduce variation and waste
• Ensure quality processes comply with health, safety, and environmental regulations and UpEnergy Global standards
• Work with in-country teams to validate manufacturing processes and maintain product and process quality across large-scale manufacturing facilities

Manufacturing Quality Manager

QA Engineer

• Own technical coordination of the Product Support Technician network across markets
• Oversee field issue reporting, follow-up actions, and product support workflows
• Drive accurate, complete, and timely reporting of field issues, product failures, deployment observations, and follow-up actions
• Review technician reporting, identify gaps and inconsistencies, and monitor failure trends and recurring issues
• Conduct technical reviews with Product Support Technicians and escalate product quality risks into the engineering pipeline
• Plan and lead structured quality audits of deployed products across projects
• Coordinate audits through country-based technical teams and maintain accountability for audit structure, findings, and follow-through
• Perform sample-based inspections of product condition, firmware and configuration, calibration, installation conformity, data logging integrity, and operating performance
• Plan and account for incoming quality control of imported finished products with Global Supply Chain
• Manage outgoing QC, hardware release, installation, and retrieval of Retrofit DMRV hardware across markets
• Conduct risk assessments for DMRV technology deployment and maintain a centralized risk register
• Co-develop product validation protocols with the core engineering team
• Coordinate local product testing and validation with certified laboratories
• Manage collection, reporting, and channeling of post-production quality feedback
• Track field-facing product quality KPIs across markets
• Serve as the field-to-engineering escalation point for post-production product quality issues
• Support development of in-country technical aftersales service capacity
• Co-develop user support materials, troubleshooting guides, and technical documentation
• Coordinate technical knowledge transfer and onboarding for products, pilots, and new deployments
• Verify country-level deployment readiness before first rollouts
• Participate in product reviews as the field quality representative
• Identify product quality risks during pilots and support mitigation strategies with engineering teams

Manufacturing Quality Manager

Quality Assurance Engineer