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Customer Service Executive
UpGrowth | 极速上升. Respond promptly to customer inquiries and questions through online apps/platforms and in-app messaging .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates excellent Chinese communication skills and proficiency in online customer service platforms, ensuring a smooth and positive service experience for customers. Capable of managing customer inquiries, complaints, and returns with empathy and professionalism while adapting quickly to business processes.
Highest-signal resume keywords
Excellent Chinese Communication SkillsOnline Customer Service ExperienceEmotional ManagementFast Typing SpeedProficiency in Office Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Online Customer ServiceTicketing SystemsOffice Software ProficiencyCustomer Complaint HandlingReturns Management
Soft Skills
EmpathyResponsibilityAdaptabilityPatienceWork Under Pressure
Industry Keywords
Customer InquiriesPre-Sales SupportAfter-Sales ServiceRotational ShiftsService Experience
About the role
Key responsibilities & impact- Respond promptly to customer inquiries and questions through online apps/platforms and in-app messaging
- Handle pre-sales inquiries, after-sales services, customer complaints, returns, and exchanges professionally
- Assist with other customer service-related tasks assigned by the supervisor
- Support customers through online channels and help deliver a smooth, positive service experience
Requirements
What you’ll need- Excellent Chinese communication skills, with fast typing speed and clear, patient written communication
- Highly responsible with good emotional management and empathy
- Ability to handle a certain level of work pressure
- Fast learner able to quickly understand and adapt to business processes
- Proficient in common office software and online customer service/ticketing systems
- Relevant experience is an advantage
- Willing to work rotational shifts, including weekends, public holidays, and designated office-based shifts
- 5 days per week with rotating rest days from Monday to Sunday
- 8-hour working day inclusive of a 1-hour lunch break
Benefits
Comp & perks- Evening shift: 4PM–12AM (WFH)
- Night shift: 12AM–8AM (WFH)