Customer Success Manager

UpGuard

. Onboard and manage UpGuard customers to ensure they understand how to use UpGuard effectively to meet their goals .

Posted 11/4/2026full-timeRemote • SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on onboarding, training, and relationship building to enhance customer engagement and satisfaction. Proficient in understanding cyber risk management frameworks and translating customer needs into effective solutions.

Highest-signal resume keywords

Customer Success ManagementCyber Risk ManagementCustomer Relationship BuildingTraining Session FacilitationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ToolsCRM ToolsRisk Management FrameworksAPIs KnowledgeDocumentation Management

Soft Skills

Highly OrganizedCuriousTeam Player

Tools & Technologies

ChurnZeroGainSightHubSpotSalesforce

Certifications & Qualifications

National Police History Check

Industry Keywords

Cybersecurity Best PracticesCustomer EngagementCustomer Health MonitoringFeedback SolicitationIssue Resolution

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Onboard and manage UpGuard customers to ensure they understand how to use UpGuard effectively to meet their goals
Provide success plans, customer-specific training sessions, and regular check-in calls
Engage customers early and frequently to drive product engagement
Understand customers’ risk management frameworks and translate requirements into tailored UpGuard solutions
Monitor customer health and provide proactive education when customers are not achieving expected value
Advocate for customers and provide updates to Product, Sales, and Marketing on customer perspectives, risks, strategic insights, issue resolution, expansion, and cross-sell opportunities
Analyze customer pain points and work with customers to mitigate them using UpGuard technology
Solicit feedback from customers and colleagues to help improve UpGuard
Report to the Lead CSM and work with customers around the world from initial contact through successful deployment

Requirements

What you’ll need

3+ years' experience in customer success, project management or account management
Understanding of cyber risk management or risk management frameworks
Experience supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
High-level proficiency in English, written and spoken
Ability to work cross-functionally with many internal groups and be a team player
Curious and willing to learn
Experience with Customer Success tools such as ChurnZero or GainSight is an edge
Experience with CRM tools such as HubSpot or Salesforce is an edge
Experience in cyber risk management or risk management is an edge
Understanding of cybersecurity best practices is an edge
Basic/working knowledge of APIs is an edge
Experience conducting training sessions is an edge
Must undertake a national police history check and reference checks before starting work
Must have full unrestricted working rights in Singapore without requiring company visa sponsorship

Benefits

Comp & perks

Monthly Lifestyle subsidy for financial, physical, and mental well-being
WFH set-up allowance within the first 3 months
US$1500 annual Learning & Development allowance
Annual leave plus two additional UpGuardian leave days
18 weeks paid Parental Leave
Personal Leave Allowance including sick and carer’s leave
Fully remote working environment with no compulsory office attendance
Top-spec laptop provided
Paid subscriptions for generative AI tools