FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by efficiently assisting customers through various communication channels, resolving inquiries, and maintaining detailed records. Proficient in using customer support software while ensuring high standards of quality and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsProblem-Solving SkillsAttention to DetailProficiency in Zendesk
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementTechnical Issue ResolutionKnowledge of Printing ProcessesMultitaskingCustomer Support Software Proficiency
Soft Skills
Customer-Focused ApproachOrganizational Skills
Tools & Technologies
Zendesk
Industry Keywords
Customer SatisfactionOrder DiscrepanciesFeedback GatheringLive Chat SupportEmail Support
About the role
Key responsibilities & impact- Provide courteous and efficient assistance to customers by phone, email, and live chat.
- Handle inquiries, order-related questions, and concerns.
- Help customers place orders, modify existing quotes, and verify options, pricing, and shipping information.
- Investigate and resolve order discrepancies, file upload errors, damaged products or packages, payment issues, and delivery delays.
- Maintain a thorough understanding of products and services and help customers choose the right options.
- Assist customers with technical issues related to the online ordering platform.
- Ensure that interactions meet or exceed standards for quality, professionalism, and customer satisfaction.
- Gather feedback, suggestions, and complaints and share the information with the relevant teams.
- Maintain concise records of customer interactions, orders, and issues in Zendesk.
Requirements
What you’ll need- Previous experience in customer service or a similar role is an asset.
- Excellent written and verbal communication skills in French.
- Knowledge of printing and design processes is an asset.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency with customer support software and tools.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced, constantly changing environment.