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Customer Support

• Provide courteous and efficient assistance to customers by phone, email, and live chat.
• Handle inquiries, order-related questions, and concerns.
• Help customers place orders, modify existing quotes, and verify options, pricing, and shipping information.
• Investigate and resolve order discrepancies, file upload errors, damaged products or packages, payment issues, and delivery delays.
• Maintain a thorough understanding of products and services and help customers choose the right options.
• Assist customers with technical issues related to the online ordering platform.
• Ensure that interactions meet or exceed standards for quality, professionalism, and customer satisfaction.
• Gather feedback, suggestions, and complaints and share the information with the relevant teams.
• Maintain concise records of customer interactions, orders, and issues in Zendesk.

Customer Care Specialist, French-speaking