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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by efficiently assisting customers through various communication channels, resolving issues, and maintaining product knowledge. Proficient in using customer service software to document interactions and ensure compliance with quality standards.
Highest-signal resume keywords
Customer Service ExperienceProficiency In Customer Service SoftwareExcellent Written And Verbal Communication In SpanishStrong Problem-Solving SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementTechnical Issue ResolutionProduct KnowledgePricing ConfirmationOrder Discrepancy Resolution
Soft Skills
Customer-Focused ApproachStrong Organizational SkillsAbility To Multitask
Tools & Technologies
Zendesk CRM
Industry Keywords
Printing ProcessesDesign ProcessesCustomer Satisfaction Standards
About the role
Key responsibilities & impact- Provide courteous and efficient assistance to customers by phone, email, and live chat.
- Help customers place orders, modify existing quotes, and confirm options, pricing, and shipping information.
- Review and resolve order discrepancies, upload errors, damaged products or packages, payment issues, and delivery delays.
- Maintain an in-depth understanding of products and services and advise customers on options, features, customization, and pricing.
- Assist customers with technical issues related to the online ordering platform.
- Ensure compliance with quality, professionalism, and customer satisfaction standards.
- Collect customer feedback, suggestions, and complaints and share them with the relevant teams.
- Document interactions, orders, and issues in Zendesk CRM.
Requirements
What you’ll need- Previous experience in customer service or a similar role is an advantage.
- Excellent written and verbal communication skills in Spanish.
- Good knowledge of printing and design processes is an advantage.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency in customer service software and support tools.
- Excellent attention to detail and strong organizational skills.
- Ability to multitask in a fast-paced, constantly changing environment.
Benefits
Comp & perks- Full-time permanent contract (CDI)