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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Adobe Creative Suite and print production processes, with a strong ability to analyze and correct desktop publishing files for compliance. Proficient in customer communication and support, ensuring high service quality and effective problem resolution.
Highest-signal resume keywords
Adobe Creative SuitePrint Production KnowledgeFluent FrenchZendesk Ticket ManagementTechnical File Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop PublishingFile AnalysisTechnical GuidanceFile ComplianceDocument ChangesFile ReviewDesign Requirements KnowledgeAdobe Acrobat ProPitStopDocReview
Soft Skills
Strong Communication SkillsActive ListeningAdaptabilityAttention to DetailEmpathy
Tools & Technologies
Amazon ConnectZendeskReview AppWebsite
Industry Keywords
Print Production EnvironmentPAO SupportExaprint ProductsStandardized Practices
About the role
Key responsibilities & impact- Assist customers with creating and/or correcting their desktop publishing (PAO) files
- Analyze customer projects and recommend technical guidance or solutions
- Explain the reasons for file rejection and help customers bring files into compliance for production
- Handle incoming calls and make outgoing calls as part of PAO support
- Ensure service quality using Amazon Connect and Zendesk
- Manage and process Zendesk tickets related to PAO support
- Access the review app and verify that orders match the files provided
- Review comments and flag inconsistencies at an early stage
- Technically check files according to applicable procedures and criteria
- Approve compliant files and produce standardized files for production
- Bring files into compliance where possible and document the changes made
- Reject non-compliant orders via DocReview, including an explanatory email
- Use the review app, website, Adobe Acrobat Pro, and PitStop
- Report recurring issues and recommend improvements to methods, procedures, and tools
- Share knowledge with the team to standardize practices
Requirements
What you’ll need- Excellent knowledge of the Adobe Creative Suite and the print production environment
- Knowledge of Exaprint’s products, services, and processes
- Fluent spoken and written French
- Strong written and telephone communication skills
- Good knowledge of design requirements for files intended for print production (PAO)
- Active listening skills
- Adaptability
- Responsiveness
- Ability to work independently
- Attention to detail
- Ability to work as part of a team
- Ability to manage stress and handle difficult customers
- Empathy
- Ability to maintain perspective
- Cooperation and team spirit
- Ability to explain and train others
- Strong summarization skills
- Initiative
Benefits
Comp & perks- No additional benefits or compensation elements explicitly indicated