AVP, Account Management

Uprise Health

. Oversee key client relationships and provide executive-level account stewardship .

Posted 10/6/2026full-timeRemote • United StatesLead💰 $150,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive-level account management, client retention strategies, and contract negotiation while leading teams to achieve performance metrics and sales quotas. Proficient in developing strategic account plans and delivering impactful presentations to diverse stakeholders.

Highest-signal resume keywords

Executive-Level Account ManagementClient Retention StrategiesContract NegotiationTeam Leadership and MentoringData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Evaluation TechniquesSales Quota ExceedingData AnalysisReport GenerationStrategic Account Planning

Soft Skills

Outstanding Organizational SkillsExcellent Interpersonal SkillsStrong Problem-Solving SkillsEffective CommunicationAdaptability

Tools & Technologies

MS OfficeInternet-Based Programs

Industry Keywords

Employee BenefitsEAPClient CommunicationsMarket FeedbackRenewal Strategy

About the role

Key responsibilities & impact

Oversee key client relationships and provide executive-level account stewardship
Drive client retention, net revenue retention, renewals, expansion, and growth
Serve as primary executive-level account manager for key clients
Negotiate complex contracts and renewals
Lead renewal planning, risk identification, forecasting, and account health metrics
Elevate QBRs and executive reviews into strategic planning discussions
Deliver presentations to internal and external executive teams
Manage client communications and client-facing materials, reports, and commitments
Anticipate and resolve client concerns and identify enhanced-solution or product opportunities
Develop reports and Strategic Account Plans
Market Uprise Health programs and solutions to health plans, employers, and brokers
Partner with Sales on renewal strategy, pricing, and expansion initiatives
Identify and convert business development opportunities within existing accounts
Provide market feedback and coordinate product concept and pricing-sensitivity testing
Define account management standards, KPIs, communication cadence, QBR structure, and renewal workflows
Lead, mentor, coach, and evaluate Account Managers
Establish and track team goals and report outcomes to senior management
Provide executive oversight for high-risk client escalations
Collaborate with clinical, call center operations, marketing, product, and administration teams
Monitor national, regional, and state-level developments affecting clients and populations served

Requirements

What you’ll need

Proven experience as a Director, Account Management
Outstanding organizational and leadership skills
Knowledge of performance evaluation techniques and metrics
Solid understanding of leading a team to meet/exceed quotas and reporting on progress
Proven experience in exceeding sales quotas in selling into current accounts
Excellent interpersonal skills and professional etiquette
High accuracy in work and strong attention to detail
Strong computer skills, especially MS Office and Internet-based programs
Ability to communicate effectively, verbally and in writing
Adaptability and strong problem-solving skills
Ability to build rapport and collaborate internally and externally
Ability to meet deadlines and work effectively individually and as part of team goals
Ability to analyze data and produce reports and analyses using appropriate software
Willingness to travel regionally and attend meetings/conferences as requested
Must represent the company professionally
Punctuality and good attendance expected
Strong presentation skills and comfort speaking with all organizational levels
Prior experience in employee benefits/EAP strongly preferred
30%–35% travel required

Benefits

Comp & perks

Commission Plan
Equal employment opportunities and protection from discrimination and harassment
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions