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Network Strategic Account Manager
Uprise Health. Own and grow Network client relationships, ensuring retention, satisfaction, and long-term value realization .
About the role
Key responsibilities & impact- Own and grow Network client relationships, ensuring retention, satisfaction, and long-term value realization
- Serve as the primary contact for assigned clients and brokers
- Manage client communications, deliverables, calls, meetings, QBRs, reporting, renewals, and strategic success planning
- Build and maintain relationships with leadership and key stakeholders
- Grow accounts by retaining contracts and upselling new solutions
- Identify at-risk accounts and execute recovery strategies
- Lead renewal strategy, including pricing, positioning, and negotiation support
- Identify expansion opportunities, including buy-ups, additional services, and enhanced offerings
- Develop, maintain, and execute tailored Strategic Account Plans
- Translate client goals into actionable account strategies and position Uprise solutions based on business impact
- Monitor utilization, engagement, and key performance indicators; recommend performance improvements
- Coordinate cross-functional support across operations, clinical, and product teams
- Manage escalations and ensure timely resolution of client issues
- Maintain account documentation and activity tracking in Salesforce
- Support implementations, renewals, and ongoing service delivery
- Act as the voice of the client internally and provide product and leadership feedback
- Partner with sales, operations, and leadership to ensure alignment and execution
- Contribute to process improvements and team standardization
- Perform additional duties as assigned
Requirements
What you’ll need- 3+ years of experience in account management, client success, or customer-facing roles
- Demonstrated success in client retention, relationship management or sales
- Experience in healthcare, behavioral health, EAP, or employer benefits strongly preferred
- Proven ability to manage multiple accounts and priorities effectively
- Strong communication and relationship-building skills
- Experience leading client meetings and presenting to stakeholders
- Ability to navigate ambiguity and operate in a fast-paced environment
- Adaptability and strong problem-solving skills
- Strong presentation skills and comfort in speaking to/with all levels of an organization
- Bachelor’s degree preferred
- Willingness to travel nationally and attend meetings and/or conferences as requested
- Must represent the company in a professional manner
- Punctuality and good attendance expected
- Verbal and written communication, telephone usage, filing, sitting, typing, driving, reading and carrying required to perform the essential functions
Benefits
Comp & perks- Equal employment opportunities and protection from discrimination and harassment
- Reasonable accommodations for individuals with disabilities
- National travel and attendance at meetings and/or conferences as requested