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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customs brokerage operations and business development, with a strong focus on client communication, service improvement, and revenue retention. Proficient in both French and English, facilitating effective interactions with diverse clients in the transportation and logistics industry.
Highest-signal resume keywords
Customs Operations ExperienceBusiness Development ExpertiseBilingual Proficiency (French and English)Customs Specialist (CCS) CertificationClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customs Brokerage ExpertiseCustoms Clearance ProcessOperational ExecutionService Improvement ProjectsKey Performance Indicators ManagementSupply Chain ImprovementContract NegotiationStatements of Work DevelopmentRevenue Retention StrategiesCustomer Service Best Practices
Soft Skills
CollaborationCommunicationProblem-SolvingBrainstorming FacilitationCustomer Satisfaction Focus
Certifications & Qualifications
Customs Specialist (CCS) Certification
Industry Keywords
Transportation IndustryLogistics IndustryCustoms Brokerage AccountsOperational DaysChurn ReductionClient MeetingsQuarterly Business ReviewsService StandardsOrganic GrowthAppearance Guidelines
About the role
Key responsibilities & impact- Provides customs brokerage expertise for geographically aligned customs brokerage accounts
- Collaborates with other teams to maintain communication with key clients and ensure operational execution of customer requirements
- Identifies ways to improve service and implements continuous improvement projects
- Leverages detailed knowledge of the customs brokerage and clearance process to maintain and grow customs brokerage revenue
- Facilitates brainstorming sessions and corrective action plans to reduce churn and expand customer relationships
- Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction
- Provides customs brokerage product expertise during solution development, contract negotiation, statements of work, and pricing agreements
- Participates in customer meetings and quarterly business reviews
- Manages standard operating procedures and key performance indicators
- Advises customers on supply chain improvement opportunities and collaborates on solutions
- Assists teams in meeting client customs brokerage performance goals
- Gathers and shares customs brokerage customer service best practices
- Reviews customs brokerage service standards with customers to agree on service levels, retain business, and manage organic growth
- Provides customs brokerage service to increase customer satisfaction
- Coordinates business and customer review meetings with other teams
Requirements
What you’ll need- Minimum 5 years of experience in customs operations and business development within the transportation and logistics industry - Required
- Proficiency in French and English (written and spoken) – Required (regular interactions with clients inside Quebec – 30%)
- Customs Specialist (CCS) certification - Preferred
- Bachelor's degree or International equivalent – Preferred
- Full-Time availability during operational days
- Expected to work at least five consecutive days per week
- Adhere to the company’s Appearance Guidelines
Benefits
Comp & perks- Vision, health, and dental benefits after three months of service
- Overtime
- Weekly Pay/ Direct Deposit- Every Friday
- Immediate access to UPS ‘Employee Discounts’ upon hiring
- Paid training
- Pension Plan
- Free Onsite Parking
- Opportunity for advancement within a Fortune 50 Company