Support Technician

• Ensure successful execution and implementation of customized solutions and organizational initiatives
• Leverage advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships
• Lead, manage, and coordinate delivery of customer experience for information technology services, support, and project deployments
• Perform coding, programming, and/or integration with external customer technology and systems as needed
• Manage cost, staffing, equipment inventory, system compliance, safety, and security of hardware, software, automation, and network infrastructure
• Provide technical training and development to departmental resources and customers
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics
• Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultation
• Initiate, deploy, and track projects and support services 24x7
• Perform technical, analytical, or maintenance work within standard operating procedures and with moderate supervision

Technician II, Technology Support

Data Engineer

• Supervise and support data engineering projects and build solutions using software/application development knowledge
• Develop and deliver data engineering documentation
• Gather requirements, define scope, and integrate data for data engineering projects
• Recommend analytic reporting products and tools and support emerging technology adoption
• Perform data engineering maintenance and support
• Provide implementation strategies and execute backup, recovery, and technology solutions for proof-of-concept analysis
• Perform ETL using data from various sources and load transformed data into databases or business intelligence platforms
• Build data APIs for data scientists and business intelligence analysts to query data
• Code in Python, Java, Scala, C++, or other languages used for statistical analysis and modeling
• Develop batch and real-time data pipelines supporting data science and machine learning
• Integrate internal and external data sources
• Perform ETL data conversions, data cleansing, and enrichment
• Manage the full systems life cycle, including analysis, technical requirements, design, coding, testing, and implementation
• Synthesize disparate data sources into reusable and reproducible data assets
• Contribute to data science through analytical model feature tuning
• Guide team members and present data analysis and findings to stakeholders

Senior Data Engineer

Security Engineer

• Plan, organize, schedule, coordinate, and track activities for developing, deploying, and upgrading software and hardware
• Develop and present technical and business solutions to peers
• Identify areas for process improvement and contribute to solutions
• Identify project issues within established processes and procedures and make recommendations for problem prevention
• Plan, schedule, and monitor work activities to meet budget, schedule, and quality targets and comply with established standards
• Interact with field locations to standardize support practices and procedures
• Coordinate deployments and implementations with ISM departments and user groups
• Facilitate activities to ensure projects and programs meet established deadlines
• Lead installation and removal of hardware and software to comply with user requests
• Lead hardware and software tests to correct malfunctions and ensure proper operation
• Document hardware and software installations and removals according to established procedures
• Lead and clarify product planning and design collaborations with subordinates to coordinate deployments
• Act as a field and ISM partner consultant to review, evaluate, and communicate release scheduling progress
• Conduct post-release reviews to verify accuracy
• Provide customer service to end users
• Facilitate stakeholder collaboration to achieve project goals and objectives
• Establish and maintain customer relationships to maximize product and service benefits

Information Security and Compliance Specialist

Project Manager

• Coordinate the end-to-end franchisee integration and store build-out lifecycle across a 9–12-month project process
• Coordinate design activities to ensure layout plans align with brand standards and local regulations
• Partner with C&W to monitor construction progress, validate timelines, and track milestones
• Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components
• Oversee pre-opening readiness items including franchisee training, initial inventory, and operational setup
• Manage franchisee onboarding schedules and coordinate deliverables across Sales, Training, Technology, and Compliance
• Track franchisee progress using internal project management tools and checkpoints
• Serve as a point of contact for franchisees, internal teams, vendors, contractors, and stakeholders
• Coordinate with Design & Construction, Operations, Compliance, Training, and IT teams
• Maintain project trackers, milestones, deadlines, deliverables, statuses, ownership, and risk logs
• Manage document version control and accessibility of project artifacts
• Prepare dashboards and reports on project health and progress for leadership
• Lead project check-ins, stakeholder meetings, and milestone reviews
• Provide updates on project status, risks, and next steps
• Identify, escalate, and resolve project risks and issues
• Confirm departmental signoffs before center opening
• Facilitate handoff from build-out to Retail Operations
• Support grand opening or re-opening planning and execution

Project Coordinator

Supervisor

• Supervise, train, develop, and hold workgroups responsible for safety, production, and attendance
• Set and maintain high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety
• Provide innovative and effective leadership and cultivate working relationships with personnel throughout the organization
• Develop and maintain relationships with employees, management, and customers
• Facilitate training with new and current employees
• Ensure compliance with safety policies, procedures, department, station, corporate, and local government requirements
• Manage department resources for maximum output, accuracy, and efficiency
• Establish and promote a positive, team-oriented work environment
• Implement employee personal development plans
• Ensure employees receive orientation, skills and safety training, materials, information, evaluations, and coaching

Part-Time Revenue Recovery Supervisor

Account Executive

• Identify and develop potential customers to achieve monthly sales targets
• Analyze customer needs and offer tailored UPS services
• Maintain active customer relationships, including managing existing accounts, resolving issues, and managing sales across the portfolio

Senior Account Executive

Collections

• Provide customer service regarding overdue payments
• Answer clients' queries
• Perform other administrative tasks

Collections Administrator, Italian

• Build and maintain relationships with clients generating between $2 million and $30 million in revenue
• Act as the primary contact for clients
• Introduce clients to UPS Healthcare services, including Small Package, Freight Forwarding, Warehousing and Distribution, Cold Chain Ground, and more
• Identify new opportunities and implement strategies to meet and exceed revenue targets
• Understand UPS Healthcare services and technologies and translate them into customer value
• Monitor customer strategies, financials, product launches, and pipelines
• Collaborate with Operations and Customer Solutions to refine and adapt solutions
• Track revenue commitments and manage key accounts
• Participate in joint customer calls to showcase UPS products and services
• Conduct regular updates and reviews and create presentations to uncover new sales opportunities
• Use KPIs to identify service improvement areas and maintain industry-leading standards

National Account Executive, Healthcare

Administrative Assistant

• Support the Area Sales Manager with routine reports and weekly updates
• Provide back office support and serve as a general sales resource
• Gather information, prepare complex reports, and run analysis using various software packages and UPS applications
• Monitor sales performance using various marketing tools
• Manage customer recognition usage
• Schedule group meetings and inform the Area Sales Manager of key meetings and dates
• Gather and consolidate information for corporate and regional requests
• Manage International holds
• Organize DBR reports and GEMS key entries
• Serve as a central support resource for outside contacts and bid reconciliation
• Call customers as needed
• Work in TEAMS, CVBAT, Sales Funnel, and Siebel

Sales Administrative Assistant

Business Development Rep

• Achieve assigned revenue and growth targets by prospecting, developing, and closing new customers
• Identify, qualify, and pursue new business opportunities through outbound prospecting, referrals, and partnerships across the UPS ecosystem
• Conduct discovery-based, consultative sales conversations to understand customer risk, business, and shipping challenges
• Position and sell solutions that solve customer problems and deliver measurable value
• Own the full sales cycle, including pipeline management, forecasting, and deal progression
• Collaborate with UPS sales partners and internal stakeholders to expand wallet share and accelerate new customer acquisition
• Deliver a high-quality customer experience through clear, professional verbal and written communication
• Address and escalate customer issues as needed to support deal success and long-term relationship growth
• Maintain accurate activity, pipeline, and opportunity data in CRM systems
• Stay current on products, services, and market conditions to effectively position solutions and add customer insight
• Act as the voice of the customer in product and solution design
• Participate in pilots, betas, or early-stage product rollouts

Digital Business Development Officer

Analyst

• Lead the design, development, implementation, and deployment of advanced optimization and decision support systems
• Translate business requirements into quantitative modeling frameworks, defining objectives, constraints, assumptions, performance measures, and solution methodologies
• Design and architect scalable optimization solutions for enterprise production environments
• Develop mathematical models using linear programming, mixed-integer programming, network optimization, stochastic optimization, and related methodologies
• Evaluate advanced solution approaches, decomposition techniques, heuristics, and algorithmic strategies to improve computational performance and solution quality
• Lead model validation, calibration, sensitivity analysis, scenario analysis, and stress testing
• Collaborate with software engineering and data engineering teams to integrate optimization models into enterprise applications, cloud platforms, APIs, and automated decision-making workflows
• Monitor production performance and identify opportunities for model enhancement, refactoring, automation, and operational improvements
• Maintain technical documentation covering model specifications, methodologies, assumptions, architecture, and deployment procedures
• Communicate complex analytical concepts and results to technical and non-technical audiences
• Provide technical leadership and mentorship to Operations Research Analysts and other team members
• Drive adoption of advances in operations research and lead or support multiple analytical initiatives aligned with business priorities

Senior Analyst

Account Manager

• Serve as the primary point of contact and advocate for designated accounts
• Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
• Proactively engage existing customers to identify and mitigate risks, ensure customer satisfaction and retention, and prevent churn
• Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations
• Assess customer business objectives, challenges, and success metrics to align UPS with customer needs
• Develop and execute tailored success plans, driving adoption and maximizing ROI
• Create strategies for upselling and cross-selling opportunities to drive account growth
• Regularly create QBRs/QVPs for customers
• Monitor customer mix and performance metrics to support balanced retention efforts
• Update UPS DRIVE with retention data and plan next steps for churn prevention and growth
• Stay informed on customer industry trends to provide strategic guidance through UPS offerings

Customer Success Account Manager – Signature

General

• Load, unload, ship, receive, scan, sort, and stock packages
• Utilize heavy machinery to complete tasks as needed
• Execute UPS package handling methods properly
• Load and unload UPS packages into trailers or package cars
• Perform other assigned tasks in a fast-paced environment

Part Time Preloader

Administration

• Sporządzanie poprawnych deklaracji celnych dla klientów
• Kontakt z urzędem celnym
• Udzielanie odpowiedzi na zapytania napływające z obu stron
• Udział w pełnym szkoleniu przygotowującym do samodzielnej pracy
• Praca w biurze w centrum Wrocławia przez pierwsze 3 dni szkolenia
• Następnie wykonywanie pracy w trybie zdalnym
• Wykorzystywanie języka niemieckiego w codziennych kontaktach biznesowych