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UPS

Child Account Success Representative

UPS

. Support retention and growth of qualifying child accounts under existing parent accounts .

Posted 11/9/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $25 - $38 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and account management, with a strong focus on proactive engagement, issue resolution, and collaboration across stakeholders. Proficient in utilizing CRM systems and Microsoft Office to track account trends and support decision-making.

Highest-signal resume keywords
Customer Support ExperienceSalesforce (DRIVE) ProficiencyLogistics and Shipping Workflow FamiliarityStrong Communication SkillsProblem-Solving Ability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer EngagementIssue ResolutionAccount ManagementData UtilizationSales SupportOperational ReadinessTechnology Setup TroubleshootingClaims SetupEFT SetupDocumentation in CRM
Soft Skills
Organizational SkillsAttention to DetailPrioritizationCollaborationFollow-Through
Tools & Technologies
Microsoft OfficeSalesforce (DRIVE)CRM Platforms
Industry Keywords
Customer StrategyContract ComplianceChild AccountsParent AccountsService IssuesBilling ConcernsFraud IncidentsCompliance ViolationsPeak Season ReadinessValue-Based Solutions

About the role

Key responsibilities & impact
  • Support retention and growth of qualifying child accounts under existing parent accounts
  • Provide proactive engagement, responsive issue support, and implementation assistance
  • Acknowledge escalated customer requests, communicate next steps, and provide resolution timelines
  • Resolve support requests, complaints, claims, billing concerns, fraud incidents, compliance violations, and technology support needs
  • Escalate delivery, pickup, feeder, and other service issues through Operations and established channels
  • Collaborate with CSMs, SAMs, PSMs, Operations, and other stakeholders on customer strategy and contract compliance
  • Surface child-account risks, recurring issues, and parent-account insights
  • Participate in customer business reviews and provide child-account insights
  • Track account trends, identify business needs, quantify sales leads, and pass competitive opportunities to parent account owners
  • Conduct initial customer engagement and coordinate with local Operations
  • Support implementation for new child accounts, including customer planning, EDI and technology setup troubleshooting, claims and EFT setup, issue resolution, and customer-facing training
  • Maintain knowledge of UPS products and services and present value-based solutions
  • Educate customers on UPS support channels, self-service options, prevention measures, and Terms and Conditions of Service
  • Coordinate customer and operational readiness for peak season
  • Document customer engagements, outcomes, commitments, and next steps in CRM (DRIVE)

Requirements

What you’ll need
  • Experience in sales, customer support, sales support or operational roles
  • Strong communication, problem-solving, and organizational skills
  • Ability to manage multiple tasks, prioritize effectively, and follow through on execution
  • Familiarity with logistics and customer shipping workflows, with a solution-oriented mindset
  • Quick learner with high attention to detail and strong follow-through
  • Proficiency in Microsoft Office products
  • Experience with Salesforce (DRIVE) or similar CRM platforms, with the ability to utilize data to support execution and decision-making
  • Ability to collaborate effectively across multiple internal and external stakeholders
  • Bachelor’s degree preferred; relevant experience may substitute
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks
  • Eligible for annual short-term incentive compensation programs depending on the level of the position
  • Eligible for annual long-term incentive compensation programs depending on the level of the position