Child Account Success Representative

UPS

. Support retention and growth of qualifying child accounts under existing parent accounts .

Posted 11/9/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $25 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and support capabilities, with a focus on resolving issues, managing accounts, and collaborating with stakeholders. Proficient in utilizing CRM systems and data analysis to drive decision-making and enhance customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceSalesforce (DRIVE) ProficiencyLogistics and Shipping Workflows FamiliarityStrong Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementIssue ResolutionAccount ManagementData UtilizationImplementation Planning

Soft Skills

Organizational SkillsAttention to DetailCollaboration SkillsPrioritization AbilityFollow-Through

Tools & Technologies

Microsoft OfficeCRM Platforms

Industry Keywords

Customer StrategyContract ComplianceFraud ResolutionEFT SetupUPS Terms and Conditions

About the role

Key responsibilities & impact

Support retention and growth of qualifying child accounts under existing parent accounts
Provide proactive engagement, responsive issue support, and implementation assistance
Acknowledge escalated customer requests, communicate next steps, and provide resolution timelines
Resolve support requests, complaints, claims, billing concerns, fraud incidents, compliance violations, and technology support needs
Escalate delivery, pickup, feeder, and other service issues through Operations
Collaborate with CSMs, SAMs, PSMs, Operations, and other stakeholders on customer strategy and contract compliance
Surface child-account risks, recurring issues, and insights for parent-account action
Participate in customer business reviews as needed
Track account trends, address performance drivers, identify business needs, quantify sales leads, and pass competitive opportunities to parent account owners
Conduct initial customer engagement and coordinate with local Operations
Support implementation of new child accounts, including implementation planning, EDI and technology setup troubleshooting, claims and EFT setup, fraud or hazardous-materials issue resolution, and customer-facing training
Present UPS products and services as value-based solutions
Educate customers on support channels, self-service options, prevention measures, and UPS Terms and Conditions of Service
Coordinate customer and operational readiness for peak season
Document customer engagements, outcomes, commitments, and next steps in CRM (DRIVE)

Requirements

What you’ll need

Experience in sales, customer support, sales support or operational roles
Strong communication, problem-solving, and organizational skills
Ability to manage multiple tasks, prioritize effectively, and follow through on execution
Familiarity with logistics and customer shipping workflows
Quick learner with high attention to detail and strong follow-through
Proficiency in Microsoft Office products
Experience with Salesforce (DRIVE) or similar CRM platforms
Ability to utilize data to support execution and decision-making
Ability to collaborate effectively across multiple internal and external stakeholders
Bachelor's degree preferred; relevant experience may substitute
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks

Potential eligibility for annual short-term and/or long-term incentive compensation programs, depending on position level
Permanent employment
Equal opportunity workplace free of discrimination, harassment, and retaliation