Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
UPS

Customer Success Account Manager

UPS

. Support a territory including Grand Island, Hastings, Columbus, and Western Nebraska .

Posted 10/6/2026full-timeLincoln • Nebraska • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on customer satisfaction, retention, and growth through effective communication and data-driven strategies.

Highest-signal resume keywords
Customer Success ManagementSMB Account ManagementData-Driven MindsetExcellent Written CommunicationOrganizational Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies
CRM
Industry Keywords
Customer EngagementCustomer RetentionAccount GrowthSupply Chain SolutionsCustomer Health Metrics

About the role

Key responsibilities & impact
  • Support a territory including Grand Island, Hastings, Columbus, and Western Nebraska
  • Manage a high volume of smaller customers
  • Drive customer satisfaction and retention at scale using dashboards and reporting
  • Serve as the primary point of contact and advocate for assigned accounts
  • Handle routine customer inquiries and escalate complex issues as needed
  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
  • Engage existing customers to enhance value and prevent churn
  • Conduct mostly virtual customer check-ins and performance reviews
  • Identify upsell and cross-sell opportunities and drive account growth
  • Drive product adoption and educate customers on products and services
  • Manage a large portfolio of lower-tier accounts efficiently and at scale
  • Monitor customer health metrics to measure satisfaction and prevent churn
  • Update CRM with retention data and plan next steps for churn prevention and growth

Requirements

What you’ll need
  • 1–4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Ability to manage multiple customer engagements through strong organizational skills
  • Data-driven mindset
  • Excellent written communication skills
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks
  • Permanent employment
  • Equal opportunity workplace free of discrimination, harassment, and retaliation