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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-value accounts with a customer-centric approach, focusing on customer satisfaction, retention, and growth through tailored success plans and strategic insights. Proficient in problem-solving and effective communication across various platforms to drive account success.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementProactive Customer EngagementCommunication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementBusiness Review ConductingSuccess Plan DevelopmentPerformance Metrics MonitoringChurn Prevention Strategies
Soft Skills
Customer-Centric ApproachStrategic GuidanceCollaboration
Tools & Technologies
UPS DRIVE
Industry Keywords
Supply Chain SolutionsAccount GrowthUpsellingCross-SellingCustomer Retention
About the role
Key responsibilities & impact- Serve as the primary point of contact and advocate for designated accounts
- Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
- Proactively engage existing customers to identify and mitigate risks, ensure customer satisfaction and retention, and prevent churn
- Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations
- Assess customer business objectives, challenges, and success metrics to align UPS with customer needs
- Develop and execute tailored success plans, driving adoption and maximizing ROI
- Create strategies for upselling and cross-selling opportunities to drive account growth
- Regularly create QBRs/QVPs for customers
- Monitor customer mix and performance metrics to support balanced retention efforts
- Update UPS DRIVE with retention data and plan next steps for churn prevention and growth
- Stay informed on customer industry trends to provide strategic guidance through UPS offerings
Requirements
What you’ll need- Demonstrated capability to manage high-value accounts with a customer-centric approach
- Exceptional problem-solving skills
- Outstanding communication skills across various platforms
- 3 to 5 years in customer success, account management, or other customer-facing roles
- Proven ability to balance proactive customer engagement and process efficiency
- Growing expertise in medium/large customer relationship management
- Bachelor's degree in business, marketing, or a related field (preferred)
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
Comp & perks- Permanent employment
- Equal opportunity workplace free of discrimination, harassment, and retaliation