Customer Success Account Manager – Signature

UPS

. Serve as the primary point of contact and advocate for assigned accounts .

Posted 11/5/2026full-timeLehi • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, focusing on upselling, cross-selling strategies, and customer engagement to drive satisfaction and retention. Proficient in managing multiple customer relationships while utilizing data-driven insights to enhance product adoption and account growth.

Highest-signal resume keywords

Customer Success ManagementSMB Account ManagementUpselling StrategiesData-Driven MindsetExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Organizational Skills

Tools & Technologies

UPS DRIVE

Industry Keywords

Customer EngagementSupply Chain SolutionsCustomer Health MetricsChurn PreventionPerformance Reviews

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions and escalate complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check-ins and performance reviews
Identify low-touch upsell opportunities and guide customers to resources for additional value
Develop upselling and cross-selling strategies to drive account growth
Drive product adoption and educate customers on products and services
Manage a large portfolio of lower-tier accounts efficiently and at scale
Monitor customer health metrics to measure satisfaction and prevent churn
Update UPS DRIVE with retention data and plan next steps for churn prevention and growth

Requirements

What you’ll need

0–4 years in customer success, support, or related customer-facing roles
SMB account management experience
Ability to manage multiple customer engagements through strong organizational skills
Data-driven mindset
Excellent written communication skills
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Benefits

Comp & perks

Full-time permanent employment
Equal opportunity workplace free of discrimination, harassment, and retaliation