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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supply chain concepts and customer relationship management, with a strong ability to analyze customer needs and develop tailored solutions. Proficient in negotiation techniques and familiar with industry trends and competitive offerings.
Highest-signal resume keywords
Supply Chain ConceptsCustomer Relationship ManagementNegotiation TechniquesBusiness DevelopmentAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentContract RenegotiationPre-Call AnalysisCustomer-Facing ReportingProblem-Solving
Soft Skills
CollaborationCommunicationCustomer ServiceStakeholder Engagement
Tools & Technologies
Customer-Facing Technology SolutionsShipping Management Systems
Industry Keywords
UPS Revenue GrowthSupply Chain Needs AnalysisIntermodal TransportationCompetitor AnalysisCustomer Retention
About the role
Key responsibilities & impact- Achieve the assigned sales plan by generating profitable UPS revenue growth through new business development and retention of existing business
- Analyze customers’ current supply chain needs and create appropriate solutions
- Respond promptly to customer requests
- Build partnerships with key stakeholders at all levels of customer organizations
- Meet with customers daily to discuss complaints and obtain supporting documentation
- Collaborate with operations to implement accounts with special needs, including unique delivery schedules, extra conveyors, and additional drivers
- Execute signed contracts to introduce new products and services and expand business within customer accounts
- Perform pre-call analysis, including account history, shipping details, and complaints
- Respond to internal sales leads and create sales strategies
- Analyze price quotes for accuracy and determine how to propose solutions
- Generate customer-facing reports covering shipping history, billing history, and account incentives
- Renegotiate contracts
- Document customer information and provide account status to the sales team
- Train customers on proper packaging techniques to avoid damages
Requirements
What you’ll need- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
- Employer will not sponsor a visa for this or future positions
- Must be currently located in the same geographic location as the job or willing to relocate yourself
- Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
- Experience with supply chain concepts
- Familiarity with core service offerings across business units and deep familiarity with product, service, and customer-facing technology offerings of at least one business unit
- Knowledge of competitors' offerings, products, services, and customer-facing technology solutions
- Understanding of industry and financial trends, business models, and operating structures
- Detailed understanding of competitors’ strategies and offerings and ability to analyze competitive information
- Ability to research stakeholders' and key decision-makers' needs, requirements, and perspectives
- Basic understanding of proper processes, procedures, and technology for intermodal transportation
- Ability to use negotiation techniques in less complex situations
- Ability to identify basic customer issues and recommend solutions
- Detailed understanding of supply chain concepts
- Must have reliable transportation
- Customer-facing role requiring daily customer meetings
Benefits
Comp & perks- Permanent employment
- Equal opportunity workplace free of discrimination, harassment, and retaliation