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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client implementations, coordinating cross-functional activities, and developing client-specific SOPs. Proficient in utilizing reporting tools and maintaining project records to ensure successful go-live performance and hypercare support.
Highest-signal resume keywords
Client Implementation ManagementCross-Functional CoordinationProficiency With ExcelTransportation Management Systems KnowledgeProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ImplementationLogisticsOperationsReporting ToolsProject Tracking
Soft Skills
OrganizationCommunicationProblem-Solving
Tools & Technologies
SalesforceBlue NotesPower BIExcel
Industry Keywords
Customer SolutionsGo-Live PerformanceHypercare Support
About the role
Key responsibilities & impact- Manage client implementations from commercial handoff through go-live and hypercare
- Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities
- Develop client-specific SOPs and coordinate required Quality and Operations approvals
- Lead implementation meetings, track actions, and drive issues to resolution
- Monitor go-live performance, escalate risks, and coordinate hypercare support
- Maintain accurate Salesforce, Blue Notes, and project records
- Provide implementation status and performance reporting using Power BI, Excel, and project tools
Requirements
What you’ll need- Experience in client implementation, logistics, operations, or customer solutions
- Strong cross-functional coordination, organization, communication, and problem-solving skills
- Ability to manage multiple priorities, identify risks, and drive actions to completion
- Proficiency with Excel, project trackers, and reporting tools
- Working knowledge of MxTMS or ability to learn transportation management systems quickly
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
Comp & perks- Permanent employment
- Monday–Friday schedule
- Equal opportunity workplace free of discrimination, harassment, and retaliation