Instructional Design Specialist

UPS

. Support the design and creation of The UPS Store franchise network training programs and materials using instructional design methods .

Posted 10/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional design and development of training programs, utilizing tools such as Learning Management Systems and Adobe Suites. Proficient in creating engaging learning materials and evaluating training effectiveness through data analysis and reporting.

Highest-signal resume keywords

Instructional Design ExperienceMicrosoft Office Suite ProficiencyLearning Management Systems ExperienceAdobe Suites KnowledgeAdult Learning Theory Understanding

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignTraining Program DevelopmentData VisualizationGraphic Design PrinciplesCourse Content CreationEvaluation Tool DesignProject ManagementLearning Needs AnalysisVideo Production PrinciplesCurriculum Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCollaborationMulticultural AgilityProblem-Solving

Tools & Technologies

Learning Management SystemsAdobe SuitesRise 360ArticulateStoryline

Industry Keywords

Training and DevelopmentCorporate TrainingFranchise NetworkProject ImplementationAdult Learning Environment

About the role

Key responsibilities & impact

Support the design and creation of The UPS Store franchise network training programs and materials using instructional design methods
Work with subject matter experts, managers, vendors, and cross-functional teams to understand policies, procedures, systems, and skills requiring instruction
Recommend training solutions aligned with project and company objectives
Manage and coordinate the design, development, and implementation of instructor-led training programs
Create Trainer Guides, Participant Guides, trainer slide decks, Quick Reference Guides, FAQs, Job Aids, Information Sheets, instructional video scripts, and web-based trainings
Upload new training elements into the learning management system for the franchise network
Provide instructional expertise and recommendations to trainers and SMEs
Coordinate with SMEs and project managers throughout course development, including planning, brainstorming, media development, and writing
Produce instructional materials for classroom, e-learning, video, and written job-aid delivery methods
Create course content outlines and curricula for Franchisee and Center Manager instructor-led training programs
Gather training-needs data and learning interventions
Write course content and create relevant graphics aligned with learning objectives
Collect text, graphics, animations, audio, glossary content, and test questions for training materials
Review procedures and guidelines to ensure materials meet training goals
Identify online-learning technology innovations and recommend project improvements
Collaborate with internal clients, SMEs, and project managers on project direction and management
Design surveys, questionnaires, and other evaluation tools to measure training effectiveness

Requirements

What you’ll need

Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint)
Basic knowledge of visual design principles and ability to create visually appealing and engaging learning materials
Excellent written and verbal communication skills
Experience creating executive-level reports, dashboards, and data visualizations communicating training participation, completion rates, knowledge retention, and program performance trends
Instructional Design experience in a corporate environment
Preferred: Bachelor’s Degree (or internationally comparable degree) in Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline
Preferred: Experience in an adult learning or training environment
Preferred: Experience using Learning Management Systems (LMS)
Preferred: Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline
Knowledge of adult learning theory and instructional design
Awareness of graphic design, audio-video production, and editing principles as related to learning content
Understanding of project implementation objectives, project plans, project risks, and status updates
Understanding of design and development procedures linked to business requirements
Ability to identify business needs, learning gaps, implementation gaps, and appropriate learning measurement
Multicultural agility and interest in cultural differences impacting business

Benefits

Comp & perks

Permanent employment
Visa sponsorship for specific positions
Equal opportunity workplace free of discrimination, harassment, and retaliation