Instructional Design Specialist

UPS

. Support the design and creation of The UPS Store franchise network training programs and materials using instructional design methods .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $25 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and development of training programs, utilizing Learning Management Systems and various multimedia tools to create engaging learning materials. Proficient in data analysis and reporting to assess training effectiveness and inform program improvements.

Highest-signal resume keywords

Instructional Design ExperienceLearning Management Systems (LMS)Microsoft Office Suite ProficiencyAdobe Suites ProficiencyData Visualization Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignCourse Content DevelopmentTraining Needs AnalysisEvaluation Tool DesignVisual Design Principles

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCollaboration with Stakeholders

Tools & Technologies

Adobe SuitesRise 360ArticulateStoryline

Industry Keywords

Training and DevelopmentAdult LearningCorporate TrainingProject Management

About the role

Key responsibilities & impact

Support the design and creation of The UPS Store franchise network training programs and materials using instructional design methods
Work with subject matter experts, managers, vendors, and cross-functional teams to understand policies, procedures, systems, and skills requiring instruction
Recommend training solutions aligned with project and company objectives
Manage and coordinate the design, development, and implementation of instructor-led training programs
Develop Trainer Guides, Participant Guides, trainer slide decks, Quick Reference Guides, FAQs, Job Aids, Information Sheets, instructional video scripts, and Web-based Trainings
Upload new training elements into the learning management system for the franchise network
Coordinate with SMEs and project managers throughout course development
Produce instructional materials for classroom, e-learning, video, and written job aid delivery methods
Develop course content outlines, curricula, creative concepts, storyboards, and scripts
Gather training-needs data and learning interventions
Write course content and create relevant graphics
Collect and review text, graphics, animations, audio, glossary content, and test questions
Identify online learning technology innovations and suggest project improvements
Design evaluation tools such as surveys and questionnaires to measure training effectiveness

Requirements

What you’ll need

Experience demonstrating proficiency with Microsoft Office Suite products (Word, Excel, and PowerPoint)
Basic knowledge of visual design principles and the ability to create visually appealing and engaging learning materials
Excellent written and verbal communication skills for collaborating with stakeholders, developing instructional content, and providing feedback
Experience creating executive-level reports, dashboards, and data visualizations that communicate training participation, completion rates, knowledge retention, and program performance trends
Instructional Design experience in a corporate environment
Bachelor’s Degree (or internationally comparable degree) – Instructional Design, Business Administration, Training and Development, Project Management, English, Graphic Design, or related discipline (preferred)
Experience in an adult learning or training environment (preferred)
Experience using Learning Management Systems (LMS) (preferred)
Experience using Adobe Suites, Rise 360, Articulate, and/or Storyline (preferred)