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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and logistics management, with strong communication and organizational skills. Capable of managing critical shipments in fast-paced environments while meeting team metrics.
Highest-signal resume keywords
Customer Service ExperienceLogistics Management PlatformMicrosoft Word ProficiencyData Entry SkillsCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTyping 30 WPMMicrosoft Excel ProficiencyMicrosoft Outlook ProficiencyGeography KnowledgeTime Zone Awareness
Soft Skills
Outstanding Communication SkillsOrganizational SkillsFlexibility
Tools & Technologies
Logistics Management Platform
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Medical IndustryAerospace IndustryTelecommunications IndustryHigh-Tech Industry
About the role
Key responsibilities & impact- Handle incoming customer requests via phone, email, and website
- Process, monitor, and manage critical customer shipments using MNX's proprietary logistics management platform
- Support shipments for the medical, aerospace, telecommunications, and high-tech industries
- Communicate professionally and courteously with customers and agents
- Meet required team metrics
- Stay current on all required training
Requirements
What you’ll need- At least 1 year of customer service experience
- Must be at least 18 years old
- High school diploma or GED
- Proficient in Microsoft Word, Excel, Outlook, data entry, and typing 30 WPM
- Knowledge of US and world geography and time zones preferred
- Call Center experience preferred
- Outstanding communication, customer service, and organizational skills
- Ability to operate in a fast-paced and demanding environment
- Flexibility to work additional hours as business requires
- Must be able to work Tuesday through Saturday, 2:30 PM–11:00 PM EST
- Must be able to train Monday through Friday, 8:00 AM–5:00 PM EST for 3–4 weeks
- Must be able to commute when on-site work resumes
- Must be a U.S. Citizen or National of the U.S., lawful permanent resident, or alien authorized to work in the U.S. for this employer
Benefits
Comp & perks- Permanent employment
- Temporary remote capacity at the start of the role
- Equal opportunity workplace free of discrimination, harassment, and retaliation
