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UPS

Manager, Operations – Advanced Therapy Division

UPS

. Manage booked accounts . Coach team members and Customer Relationship Supervisors . Identify business opportunities and losses . Position and explain the group's strategic direction . Interact with Information

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in managing customer accounts, coaching team members, and ensuring compliance with operational processes. Effectively interacts with various departments to align strategic direction and maintain up-to-date product and customer information.

Highest-signal resume keywords
Account ManagementTeam CoachingBusiness Opportunity IdentificationOperational ComplianceCross-Departmental Collaboration

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Certifications & Qualifications
U.S. Citizenship or National Status
Industry Keywords
Customer Relationship ManagementAdministrative OperationsProduct ManagementCustomer ServiceTrainingCommunicationsSalesProduct MarketingInformation TechnologyUnderwriting

About the role

Key responsibilities & impact
  • Manage booked accounts
  • Coach team members and Customer Relationship Supervisors
  • Identify business opportunities and losses
  • Position and explain the group's strategic direction
  • Interact with Information Technology, Underwriting, Sales, Product Marketing, and other departments
  • Ensure operational processes and activities comply with system and procedure requirements
  • Manage administrative operations, customer service, training, and communications
  • Consult with product management to ensure senior leadership has up-to-date product and customer information

Requirements

What you’ll need
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
  • UPS is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Benefits

Comp & perks
  • Permanent employment
  • Equal opportunity workplace free of discrimination, harassment, and retaliation