FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, focusing on account growth, retention strategies, and aligning solutions with customer needs. Proven ability to analyze performance metrics and conduct business reviews to enhance customer satisfaction and drive ROI.
Highest-signal resume keywords
Customer Relationship ManagementAccount Growth StrategiesCustomer Success MetricsCommunication SkillsNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship ManagementInterpersonal Skills
Tools & Technologies
UPS DRIVE
Industry Keywords
Supply Chain SolutionsCustomer SatisfactionChurn PreventionBusiness ReviewsRetention Efforts
About the role
Key responsibilities & impact- Serve as the primary point of contact and advocate for assigned accounts
- Handle routine customer inquiries with standardized solutions and escalate complex issues as needed
- Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
- Proactively engage existing customers to identify and mitigate risks, ensure satisfaction and retention, and prevent churn
- Conduct frequent in-person or virtual business reviews
- Develop and execute tailored success plans to drive adoption and maximize ROI
- Create upselling and cross-selling strategies to drive account growth
- Engage with HIA as needed to ensure customers trust and value service delivery
- Assess customer business objectives, challenges, and success metrics to align UPS solutions with customer needs
- Create QBRs/QVPs for customers
- Analyze customer mix and performance metrics to support retention efforts
- Stay informed on customer industry trends to provide strategic guidance through UPS offerings
- Update UPS DRIVE with retention data and plan next steps for churn prevention and growth
Requirements
What you’ll need- Strong relationship management and interpersonal skills
- Exceptional communication and negotiation skills
- Extensive experience in customer relationship management and customer success metrics
- Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback
- Occasional travel required
- Bachelor’s degree in business, marketing, or a related field (preferred)
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Benefits
Comp & perks- Permanent employment
- Equal opportunity workplace free of discrimination, harassment, and retaliation