Patient Intake Specialist

Upstream Rehabilitation

. Schedule evaluations, treatments, and specialized testing such as FCEs quickly and accurately .

Posted 10/31/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities while effectively managing scheduling and patient referrals. Builds and maintains professional relationships with clinics and partners to enhance service delivery.

Highest-signal resume keywords

Strong Communication SkillsRelationship-BuildingOrganizational SkillsProblem-SolvingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling EvaluationsReviewing Medical DocumentationMatching Patients to ClinicsTracking OutreachResolving Scheduling Challenges

Soft Skills

MultitaskingCalm Professional Approach

Tools & Technologies

Microsoft OfficeInternal Tools

Industry Keywords

Patient ReferralsCase ManagementFCEsUpstream Services

About the role

Key responsibilities & impact

Schedule evaluations, treatments, and specialized testing such as FCEs quickly and accurately
Review referrals and medical documentation
Match patients to the right clinic or specialist using internal tools
Serve as a point of contact for case managers, attorneys, and other partners
Monitor scheduling reports and identify trends or issues
Partner with the team to find solutions
Build relationships with clinics and referral partners
Track outreach and resolve scheduling challenges
Help the team meet its goals
Perform other projects and duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Experience helping customers or patients in a phone-based or fast-paced environment
Strong communication and relationship-building skills
Ability to stay organized, multitask, and problem-solve with a calm, professional approach
Comfortable using Microsoft Office and learning new systems and tools
Familiarity with Upstream’s services is a nice to have
Must reside in the United States

Benefits

Comp & perks

Annual paid Charity Day to give back to a cause meaningful to you
100% employer paid medical health insurance premium option available
Dental and Vision insurance
401(k) with company match
Generous PTO and paid holidays
Supportive team and leadership invested in your success
Competitive compensation
Comprehensive benefits
Ongoing professional development
Leadership development programs
Ongoing education and professional growth opportunities