Upstream Rehabilitation

Patient Care Coordinator

• Greet everyone entering the clinic in a friendly and welcoming manner
• Schedule new referrals received by fax or telephone from patients and physician offices
• Verify insurance coverage for patients
• Collect patient payments and all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere
• Make welcome calls and monitor arrival rates through customer experience
• Manage schedules, document routing, overtime, non-clinical documentation, deposits, caseload and insurance reporting
• Monitor clinic inventory
• Attend required training and complete quarterly compliance training
• Collaborate with the Clinic Director to carry out efficient clinic procedures

Patient Care Coordinator – Authorization Specialist