Technical Support Engineer

Upwind Security

. Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues .

Posted 9/17/2026full-timeAustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Support and Customer Relationship Management, with a strong focus on troubleshooting technical issues in cloud environments. Proficient in MySQL, Linux, and Containerization technologies, ensuring effective communication and documentation.

Highest-signal resume keywords

Technical Support ExperienceMySQL ProficiencyCloud Technologies KnowledgeContainerization (Docker) ExperienceCybersecurity Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingMySQLLinuxContainerizationKubernetesOpenSearchGrafanaCybersecurityNetworking

Soft Skills

Customer Relationship ManagementProfessional CommunicationAdaptabilityTeam CollaborationOngoing Learning

Tools & Technologies

SlackSupport SystemAnalysis Tools

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in Cyber Security

Industry Keywords

Technical Account ManagerEscalation EngineerCloud Environments

Tech Stack

Tools & technologies

CloudCyber SecurityDockerGrafanaKubernetesLinuxMySQL

About the role

Key responsibilities & impact

Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
Build strong relationships and educate customers on product features
Maintain a professional, supportive tone with customers
Create and update support documentation
Log all interactions in the support system
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support

Requirements

What you’ll need

1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles)
Fluency in English (both written and spoken)
Experience in MySQL
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting
Experience in cybersecurity, with an emphasis on cloud environments
Ability to adapt and learn, working effectively both solo and within a team setting

Benefits

Comp & perks

Ongoing training to maintain technical excellence
Remote/hybrid work arrangement in Australia