Call Center Representative

UR Ventures

. Provide communication support services including clerical assistance, general information, way-finding, technical support, referrals, patient registration, and appointment scheduling .

Posted 10/23/2026full-timeRochester • New York • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in communication support services, including patient registration, appointment scheduling, and technical support, while adhering to confidentiality and compliance standards. Capable of efficiently managing inquiries and resolving patient issues through effective use of business systems and documentation.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical Record ManagementAppointment SchedulingCommunication Protocol AdherenceRecord Keeping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingTechnical SupportDocumentationTroubleshootingReportingIssue ResolutionConfidential Information HandlingEfficiency ImprovementCompliance Knowledge

Soft Skills

CommunicationProblem SolvingAttention to DetailInterpersonal SkillsAdaptability

Tools & Technologies

Business Systems SoftwareElectronic InterfacesScheduling SoftwareDocumentation Tools

Industry Keywords

Patient CareStandard Operating ProceduresRegulationsCompliance RequirementsWay-Finding

About the role

Key responsibilities & impact

Provide communication support services including clerical assistance, general information, way-finding, technical support, referrals, patient registration, and appointment scheduling
Answer high volumes of inbound inquiries by phone, email, and electronic interfaces
Schedule appointments, resolve patient issues, respond to inquiries, handle or redirect billing inquiries, manage complaints, and provide basic technical support
Use and distribute Electronic Medical Record information appropriately
Assess urgent situations and transfer, refer, or resolve issues as appropriate
Research, resolve, and document non-routine paging issues affecting patient care
Initiate outbound communications, make routine appointments, manage wait/recall lists, and communicate event changes
Monitor appointment schedules, systems, and resources and recommend efficiency improvements
Alert leads and supervisors about system, equipment, workstation, and resource problems
Provide information and connect callers for patients, physicians, vendors, and customers across UR Medicine entities
Attend meetings and training sessions and contribute to communication protocol and documentation compliance

Requirements

What you’ll need

High School diploma or equivalent and 1 year of customer service experience required
Equivalent combination of education and experience accepted
Ability to handle confidential and sensitive information
Ability to follow communication protocols and Standard Operating Procedures
Ability to use business systems and software for scheduling, registration, documentation, troubleshooting, and reporting
Ability to assess urgency, resolve or escalate patient issues, and determine appropriate referral sources
Ability to maintain accurate and efficient records and documentation
Ability to keep abreast of regulations and compliance requirements