UR Ventures

Medical Billing and Coding

• Perform abstraction and in-depth analysis of medical documentation
• Assign appropriate procedural terminology and medical codes, including ICD-10, CPT-4, HCPCS, and DRG
• Analyze, enter, and manipulate databases
• Respond to and clarify internal requests for medical information
• Review codes created by electronic charge capture and assign codes through medical record documentation
• Review and resolve coding denials
• Resolve claims errors related to improper coding and provide feedback for correction and follow-up
• Abstract data and review codes for accuracy
• Perform system edit checks and correct errors
• Respond to coding information requests
• Communicate documentation improvement opportunities and coding issues to providers, departments, and designated leaders
• Consult internal customers and external vendors to clarify inconsistent or incomplete documentation
• Perform other duties as assigned

Medical Records Coder III

Financial Planning and Analysis

• Conduct specialized and highly complex financial analysis supporting pharmacy finance functions
• Provide senior management with analysis for operational, financial, and strategic decisions
• Analyze financial data using Workday, TPMS/Financial Advantage, Epic, Sage, and other pharmacy systems
• Review accounting policies and procedures for efficiency, accuracy, and GAAP compliance
• Produce pharmacy financial dashboards and review requisitions for financial accuracy and budget alignment
• Support over $100M in pharmacy purchase orders and invoice submissions, including accounting treatment and cost forecasting
• Research income statements and perform decision-support analysis
• Review financial data and resolve discrepancies
• Prepare reports, graphs, charts, conclusions, recommendations, and materials for external auditors
• Assist with cash-handling oversight and general-ledger reconciliation
• Investigate financial-data issues, evaluate variances, and communicate findings to leadership
• Assist with developing and modifying pharmacy finance policies and procedures
• Coordinate with University service departments, pharmacy managers, and directors on reporting, purchasing activities, fluctuations, and variances
• Provide guidance and training to pharmacy staff
• Monitor financial-management trends and adapt planning, control, and analytical processes
• Lead or coordinate assigned financial special projects, including timelines and activity plans
• Perform other duties as assigned

Financial Analyst II – Pharmacy Finance

Manager

• Oversee and direct administration, maintenance, and support of enterprise-wide provider credentialing, privileging, and payer enrollment applications
• Plan, develop, and direct application development, implementation, and maintenance activities
• Ensure integration of provider data with eRecord EHR and other enterprise systems
• Drive initiatives improving data integrity, provider lifecycle management, and credentialing and payer enrollment workflows
• Ensure optimal performance, reliability, and security of application systems
• Lead application enhancements, troubleshooting, and technical support
• Manage application lifecycle activities, including planning, deployment, and retirement
• Oversee resource allocation, budgeting, and staff development
• Manage daily operations and maintenance of provider credentialing and payer enrollment applications
• Analyze application performance and user needs and communicate reports and recommendations
• Collaborate with vendors, internal teams, customers, and stakeholders
• Facilitate risk assessment and risk management processes with the Information Systems Division
• Maintain compliance with healthcare accreditation and regulatory standards
• Develop performance metrics and KPIs and use data analytics for quality improvement
• Generate, analyze, and report provider credentialing and data-management findings to leadership
• Maintain comprehensive credentialing and provider-data records and IT documentation
• Manage IT team operations and projects across URM and regional affiliates
• Direct performance evaluations and lead career development, coaching, and mentoring for direct reports

Application Manager

Technical Project Manager

• Manage medium to large assigned IT projects independently from end to end
• Gather task requirements and translate them into project plans with tasks, dependencies, timelines, milestones, resources, and deliverables
• Monitor project progress and ensure critical implementation criteria are met
• Coordinate with architects, team leads, resource managers, IT leaders, and sponsors on quality assurance, migrations, promotions, user acceptance, training, and support
• Facilitate project meetings and maintain agendas, participants, and meeting minutes
• Develop and maintain reporting dashboards for senior leadership
• Conduct post-project lessons-learned sessions
• Identify, track, and manage project risks, mitigation plans, and issues through resolution
• Provide status reports to steering committees
• Apply appropriate project management methodologies and manage project scope and timelines through governance bodies
• Stay current with business and strategic goals, team processes, tools, and architecture
• Build and maintain internal departmental relationships
• Coach and positively influence project team members to ensure accountability and action
• Determine project scope with executive sponsors, key users, and analysts; assign resources and obtain approvals
• Present work-related issues to staff and serve on committees and attend meetings as requested
• Perform other duties as assigned

Senior IT Project Manager

Systems Engineer

• Direct other team members on administration of server and storage infrastructure
• Analyze the environment and identify problems, improvement opportunities, and service enhancements
• Evaluate alternative strategies and recommend solutions
• Keep abreast of technologies improving SAN/storage infrastructure and Linux or AIX servers
• Prepare implementation plans, timelines, recommendations, and approval materials
• Write, monitor, and troubleshoot Unix and Ansible scripts
• Install and maintain operating systems, systems software, and layered products for Linux platforms
• Support systems administrators and consult clients on platform configuration and use
• Communicate planned and implemented changes and problem-resolution status
• Respond to end-user and IS service requests
• Coordinate activities with applications, Customer Services, Help Desk, and Data Center staff
• Provide technical consulting services and mentor staff
• Serve on University and Medical Center teams
• Lead use-case analysis, solution design, and deployment on on-premise or cloud infrastructure
• Provide expertise in clustered high-availability virtual infrastructure and integrate on-premise and cloud solutions
• Orchestrate and automate deployments across cloud and on-premise infrastructure
• Lead performance monitoring, capacity analysis, provisioning, maintenance, patching, firmware/software updates, incident analysis, and platform stability follow-up
• Maintain interoperability matrices and technical documentation
• Lead discussions of new infrastructure products and services and engage vendors
• Prepare documentation for University standards and procedures
• Perform implementation and maintenance during business hours and outside business hours
• Serve as a technical escalation point for on-call roles
• Perform miscellaneous duties and other duties as assigned

Senior Systems Engineer

• Abstract and analyze medical documentation
• Assign appropriate procedural terminology and medical codes according to coding rules and policies
• Analyze, enter, and manipulate databases
• Respond to and clarify internal requests for medical information
• Review codes created by electronic charge capture and assign ICD-10-CM, E/M, CPT, HCPCS, and modifier codes
• Review and resolve coding denials
• Resolve claims errors related to improper coding and provide correction and follow-up feedback
• Abstract data and review codes for accuracy
• Perform system edit checks and correct errors
• Respond to coding information requests
• Communicate documentation improvement opportunities and coding issues to providers, departments, and designated leaders
• Consult internal customers and external vendors for clarification of inconsistent or incomplete documentation
• Perform other duties as assigned

Accountant

• Maintain responsibility for assigned School of Medicine and Dentistry management areas, including internal financial reporting, account and fund classification, ledgers, and research financial management
• Analyze and interpret financial, statistical, and operational data to identify trends, variances, and significant relationships
• Analyze Sponsored Awards Receivable projects and support revenue recovery and SMD Finance & Operations initiatives
• Prepare monthly SMD profit and loss statements, budget-to-actual variance analyses, and reporting
• Manage Grants Out of Award and Grant Deficit initiatives and co-present findings at monthly MSAG meetings
• Oversee and approve monthly reconciliations of SMD Finance & Operations operating accounts
• Test accounting data, account balances, and reporting timelines for integrity
• Interpret and make decisions on accounting treatment of financial transactions
• Approve first-level transactions affecting SMD and guide corrections or manual transactions
• Train incoming staff on UR Financials and journal entry processes
• Ensure proper billing of University Hospital Affiliates and deposit checks
• Compile annual AAMC Faculty Salary, SMD Finance & Operations space, and equipment surveys
• Lead assigned research, planning, and change-recommendation projects, including timelines, activity plans, and staff coordination
• Provide analytical and operational support to the Associate Dean & Senior Director of Operations, including insurance claims, space productivity, sponsored funding analysis, and strategic operational projects

Senior Accountant

Customer Support

• Perform complex secretarial and administrative duties supporting clinical, educational, and academic programs
• Prepare clinics, manage providers' time and calendars, optimize provider-patient schedules, coordinate patient care, and support information/data needs
• Serve as primary contact for providers and manage calendars, appointments, meetings, documentation, and information
• Identify missing orders, gather referral and prior authorization information, and coordinate follow-up actions
• Compose correspondence, appeals on denied claims, and factual communications; obtain provider signatures
• Arrange travel, conference registration, and hotel accommodations
• Facilitate invited lectures and speaking engagements with organizations and hospitals
• Research hospital medical records for physicians, insurance companies, and attorneys
• Determine and negotiate the order and scheduling of daily surgeries and ambulatory procedures
• Coordinate with Operating Room scheduling and Ambulatory Surgical Center staff; authorize overbooking and rescheduling according to protocols
• Order and confirm surgical/procedure equipment, devices, and medication
• Ensure surgical/procedure details, materials, locations, pre-operative testing, evaluations, patient education, and follow-up are complete
• Complete disability paperwork using electronic medical record information
• Assess and prioritize patient calls, obtain provider responses, and follow up with patients
• Serve as main point of contact for patients before and after surgery
• Perform other duties as assigned

Physician Support Rep III

Operations

• Provide strategic leadership for undergraduate admissions analytics, reporting, technology, data governance, and communications operations
• Translate enrollment data into actionable insights supporting recruitment and enrollment goals
• Lead continuous improvement of key operational processes
• Lead and collaborate with the Enrollment Data and Operations team
• Oversee configuration, optimization, testing, and continuous improvement of Slate forms, workflows, queries, rules, portals, and operational processes
• Serve as primary liaison to the central Slate support team and functional administrator/superuser for Slate within Undergraduate Admissions
• Assess operational needs, translate business requirements into technology solutions, and recommend process improvements
• Establish standards for data integrity, governance, and compliance across admissions systems
• Develop metrics, documentation, dashboards, reports, data visualizations, forecasts, predictive models, funnel analyses, and census reporting
• Analyze application, admission, enrollment, demographic, and territory performance data
• Conduct enrollment management research and prepare executive-level analyses
• Develop standard reporting protocols and respond to ad hoc university leadership requests
• Supervise three or more full-time Enrollment Data and Operations professionals
• Set priorities, establish performance expectations, monitor progress, evaluate outcomes, coach, mentor, and provide feedback
• Coordinate Slate-based recruitment communications, data segmentation, personalization, testing, compliance, and large-scale email/text campaigns
• Monitor communications performance and recommend improvements
• Coordinate institutional enrollment reporting and required external surveys, including IPEDS, Common Data Set, U.S. News, and other media surveys
• Collaborate with campus partners, technology staff, external vendors, and the central Slate team
• Perform other duties as assigned

Director, Enrollment Operations and Strategy

Director

• Research, develop, execute, and oversee annual admissions plans for international student recruitment, qualification, assessment, and admission
• Manage planning, execution, and evaluation of international undergraduate admissions programming
• Build relationships with campus partners, prospective students, families, counselors, and community-based organizations
• Engage current students and student organizations in admissions initiatives
• Analyze enrollment and participation data to inform programming and recruitment strategies
• Maintain accurate admissions messaging and related web content with academic partners
• Lead international-facing digital admissions outreach and oversee international social media channels
• Conduct market and territory research and complete approximately 8–12 weeks of international recruitment travel annually
• Build relationships with school counselors, educational consultants, and partner organizations
• Lead admissions processes for specialized and dual-admission programs
• Review and evaluate high volumes of domestic and international undergraduate applications
• Serve on admissions committees and make final admission decision recommendations when assessments differ
• Review international financial documentation and recommend merit scholarship consideration
• Prepare and deliver information sessions, webinars, workshops, and targeted programming
• Conduct admissions interviews and complete formal interview write-ups
• Answer telephone and email inquiries throughout the admissions cycle
• Lead training on international application review practices
• Recruit, hire, schedule, supervise, and evaluate student employees

Assistant Director – International Admissions

General

• Advise and support management and business functional areas in developing and maturing the business continuity management program
• Support pre-planning, planning, and continuous improvement in response to business interruptions
• Collaborate with departmental leadership and stakeholders to identify critical business functions and develop strategies
• Perform business impact analysis (BIA), application impact analysis (AIA), and facility-based risk analysis
• Create data and analytics solutions and translate workshop data into usable information for the business continuity program and executive leadership
• Create reports for use across all levels of the enterprise
• Provide consultative support based on University of Rochester standards and industry best practices
• Gather gap analysis and process improvement information, make remediation recommendations, and provide project support
• Develop and maintain SOPs, guidelines, manuals, and business continuity application-tool documentation
• Facilitate in-person workshops to process map critical functions, workflows, recovery, downtime processes, and strategies
• Develop and provide business continuity education and awareness content
• Perform other duties as assigned

Senior Business Continuity Specialist

Pharmacist

• Manage medication coordination and remove barriers preventing patients from receiving medications
• Communicate with prescribers’ offices to obtain information for insurance submissions and prior authorizations
• Enroll patients in patient assistance programs, grants, foundations, and coupon programs
• Coordinate medication delivery and supplies preparation with pharmacy staff
• Troubleshoot insurance issues and follow up with patients regarding safe and effective medication use
• Document medication problems and triage issues to pharmacists
• Coordinate special medication orders and inventory changes
• Call patients to bill prescriptions and arrange deliveries
• Provide customer service through the Pharmacy Call Center and triage patient calls
• Monitor and reconcile patient charge accounts monthly
• Report errors and contribute to quality improvement initiatives
• Assist with prescription audits, patient documentation, and training new team members
• Initiate, document, and track prior authorizations

Pharmacy Access Rep III

Patient Navigator

• Ensure timely follow-up on requests and guide patients through complexities of the healthcare system
• Run and review non-adherence reports and conduct patient outreach
• Engage patients and build relationships to improve adherence to recommended care goals
• Identify critical resources and help patients navigate healthcare services and systems
• Coordinate with doctors, nurses, Care Coordinators, primary care physicians, and other healthcare providers
• Schedule services and assist with insurance coverage, including the NYS Health Exchange
• Address patient inquiries and complaints
• Provide health-related education, promotion, and support
• Maintain eRecord documentation and complete reporting requirements
• Participate in clinical and staff team meetings and recommend process improvements
• Perform other duties as assigned

• Oversee and direct the development, planning, implementation, maintenance, and transition of specific information systems and services
• Oversee the design and installation of systems and direct their operation and maintenance
• Plan budgeting, rates, staff development, and supervision
• Assist with setting strategic direction for information strategy, systems, and services
• Oversee information systems and services supporting University business continuity and day-to-day operations
• Organize and direct department activities
• Hire, discipline, and/or discharge subordinates
• Evaluate performance, recommend salary adjustments, and initiate personnel actions
• Plan and implement training programs
• Establish policies and procedures for IT systems and services
• Develop specifications for information systems and services supporting University of Rochester objectives
• Keep abreast of industry trends and technical developments through self-study, seminars, courses, conferences, and vendor liaison
• Represent the University in local, state, and national organizations and initiatives
• Manage administrative services, including budgeting and billing for University-wide information systems and services
• Perform other duties as assigned

Director, IT

• Manage customer service programs administratively
• Direct supervision, guidance, and coordination of patient inquiries and self-pay collections teams
• Develop compliant, standardized policies and procedures and improve patient and institutional service
• Establish staff goals, objectives, accountability, and personnel recommendations
• Resolve complex problems and sensitive service recovery situations across departments
• Monitor work quality and identify staff education opportunities
• Develop reports, analyses, and communication protocols with appropriate follow-up
• Advise Medical Center leadership on patient services and patient satisfaction
• Develop and execute strategic plans, process improvements, and new program initiatives
• Establish metrics, internal controls, and quality assurance measures for call center, collections, and charity care staff
• Collaborate with billing managers and quality officers to improve billing and collections operations, customer service, receivables, and revenue
• Liaise with auditors, vendors, credit bureaus, collection agencies, and Early Out agencies
• Review agency performance, manage account distribution, and negotiate favorable commission rates
• Represent the department on internal and external committees
• Perform other duties as assigned

Medical Records Coder III

Financial Analyst II – Pharmacy Finance

Application Manager

Senior IT Project Manager

Senior Systems Engineer

Medical Records Coder III

Senior Accountant

Physician Support Rep III

Director, Enrollment Operations and Strategy

Assistant Director – International Admissions

Senior Business Continuity Specialist

Pharmacy Access Rep III

Patient Navigator

Director, IT

Manager, Self-Pay Services