Call Center Representative

UR Ventures

. Provide communication support services to University of Rochester Medical Center patients and affiliates .

Posted 10/23/2026full-timeRochester • New York • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing communication support services, managing patient inquiries, and utilizing electronic medical records and business systems. Capable of handling sensitive information while adhering to compliance requirements and improving service quality.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical RecordsScheduling and RegistrationConfidential Information HandlingCompliance Requirements

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingDocumentationTroubleshootingReportingData Processing

Soft Skills

CommunicationProblem-SolvingAttention to DetailInterpersonal Skills

Tools & Technologies

Business SystemsElectronic Interfaces

Industry Keywords

Patient CareConfidentialityRegulationsStandard Operating ProceduresWorkflow Protocols

About the role

Key responsibilities & impact

Provide communication support services to University of Rochester Medical Center patients and affiliates
Answer high volumes of inbound inquiries by phone, email, and other electronic interfaces
Schedule appointments, register patients, resolve patient issues, respond to inquiries, handle billing questions and complaints, and provide basic technical support
Collect, assess, submit, process, and update sensitive and confidential information
Use electronic medical records and business systems to navigate, interpret, analyze, report, troubleshoot, schedule, register, and document
Assess urgent situations and contact administrators, on-call physicians, Security, or Public Relations when appropriate
Research, resolve, and document non-routine paging issues affecting patient care
Initiate outbound communications, manage wait and recall lists, and communicate event cancellations, changes, and updates
Monitor appointment schedules, systems, resources, equipment, workstations, and service efficiency
Provide feedback and recommendations to reduce costs and waste and improve service quality
Keep current with regulations, compliance requirements, branding standards, and entity protocols
Attend meetings and training sessions and perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent and 1 year of customer service experience required
Equivalent combination of education and experience accepted
Ability to handle confidential and sensitive information
Ability to follow protocols, standard operating procedures, workflow protocols, and compliance requirements
Ability to use business systems and software for scheduling, registration, documentation, troubleshooting, and reporting
Ability to assess urgency and appropriately transfer, refer, resolve, or escalate patient issues
Ability to perform required communication, clerical, administrative, and customer service activities