Call Center Representative II

UR Ventures

. Provide communication support services, including general clerical, information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services .

Posted 10/22/2026full-timeRochester • New York • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing communication support services, including patient registration, appointment scheduling, and technical support while adhering to compliance regulations and best practices. Capable of managing high volumes of inquiries and maintaining confidentiality in handling sensitive information.

Highest-signal resume keywords

Customer Service ExperienceElectronic Medical Record ManagementAppointment SchedulingBusiness Systems ProficiencyRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingTechnical SupportTroubleshootingDocumenting Information

Soft Skills

Communication SkillsProblem-SolvingAttention to Detail

Tools & Technologies

Business Systems SoftwareElectronic Medical Record Systems

Industry Keywords

Compliance RequirementsStandard Operating ProceduresConfidential Information Handling

About the role

Key responsibilities & impact

Provide communication support services, including general clerical, information, wayfinding, technical support, provider/service referral, patient registration, and scheduling services
Answer high volumes of inbound inquiries by phone, email, and other electronic interfaces
Schedule appointments, resolve patient issues, respond to patient and physician inquiries, handle or redirect billing inquiries, address complaints, and provide basic technical support
Ensure appropriate use and distribution of Electronic Medical Record information
Assess urgency and independently transfer, refer, or resolve emergent situations
Use business systems and software to schedule appointments, register patients, document information, troubleshoot, and record resolutions
Manage outbound communications, routine appointments, wait/recall lists, and event cancellations, changes, and updates
Monitor appointment schedules, systems, and resources
Escalate system, equipment, workstation, and resource issues to leads and supervisors
Respond to inquiries from patients, physicians, vendors, and customers across University of Rochester entities
Attend meetings and training sessions and perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent and 1 year of customer service experience required
Equivalent combination of education and experience accepted
Ability to use business systems and/or software to navigate, interpret, analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions
Ability to follow protocols and Standard Operating Procedures
Ability to handle sensitive and confidential information
Knowledge of regulations, compliance requirements, and best practices
Ability to work scheduled 40 hours weekly during the UR - Day shift