Manager, Self-Pay Services

UR Ventures

. Manage customer service programs administratively .

Posted 9/16/2026full-timeAlbany • New York • United StatesMid-LevelSenior💰 $70,600 - $105,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer service programs within healthcare, focusing on patient satisfaction, compliance, and operational efficiency. Proven ability to develop strategic plans, establish metrics, and lead teams to improve service delivery and collections.

Highest-signal resume keywords

Healthcare ManagementPatient ServicesSupervisory ExperienceProcess ImprovementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DevelopmentQuality AssuranceData AnalysisReport DevelopmentProblem Resolution

Soft Skills

LeadershipCollaborationCommunicationAccountabilityNegotiation

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Patient SatisfactionSelf-Pay CollectionsCall Center OperationsBilling ManagementHealthcare Compliance

About the role

Key responsibilities & impact

Manage customer service programs administratively
Direct supervision, guidance, and coordination of patient inquiries and self-pay collections teams
Develop compliant, standardized policies and procedures and improve patient and institutional service
Establish staff goals, objectives, accountability, and personnel recommendations
Resolve complex problems and sensitive service recovery situations across departments
Monitor work quality and identify staff education opportunities
Develop reports, analyses, and communication protocols with appropriate follow-up
Advise Medical Center leadership on patient services and patient satisfaction
Develop and execute strategic plans, process improvements, and new program initiatives
Establish metrics, internal controls, and quality assurance measures for call center, collections, and charity care staff
Collaborate with billing managers and quality officers to improve billing and collections operations, customer service, receivables, and revenue
Liaise with auditors, vendors, credit bureaus, collection agencies, and Early Out agencies
Review agency performance, manage account distribution, and negotiate favorable commission rates
Represent the department on internal and external committees
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree and 3 years of experience in health care required
Or equivalent combination of education and experience
Previous supervisory experience required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account UR Ventures Website LinkedIn All Job Openings 11 - 50 employees 📚 Education 🤝 B2B 🔬 Science Education
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Science UR Ventures is the innovation and commercialization arm of the University of Rochester, focused on advancing research and academic entrepreneurship. It connects university faculty and researchers with industry partners to facilitate the development of new technologies and businesses that can positively impact society. UR Ventures promotes collaboration, creativity, and knowledge transfer, thereby contributing to the university's mission of making the world ever better. Manager, Self-Pay Services Job not on LinkedIn 🔥 19 minutes ago 🏢🏡 Albany – Hybrid 💵 $70.6k - $105.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage customer service programs administratively
Direct supervision, guidance, and coordination of patient inquiries and self-pay collections teams
Develop compliant, standardized policies and procedures and improve patient and institutional service
Establish staff goals, objectives, accountability, and personnel recommendations
Resolve complex problems and sensitive service recovery situations across departments
Monitor work quality and identify staff education opportunities
Develop reports, analyses, and communication protocols with appropriate follow-up
Advise Medical Center leadership on patient services and patient satisfaction
Develop and execute strategic plans, process improvements, and new program initiatives
Establish metrics, internal controls, and quality assurance measures for call center, collections, and charity care staff
Collaborate with billing managers and quality officers to improve billing and collections operations, customer service, receivables, and revenue
Liaise with auditors, vendors, credit bureaus, collection agencies, and Early Out agencies
Review agency performance, manage account distribution, and negotiate favorable commission rates
Represent the department on internal and external committees
Perform other duties as assigned 🎯 Requirements
Bachelor's degree and 3 years of experience in health care required
Or equivalent combination of education and experience
Previous supervisory experience required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Universal Banker Manager 🕒 Yesterday Georgia's Own Credit Union 501 - 1000 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Universal Banker Manager leading employees, staffing, service, and operations across Georgia’s Own Credit Union branches. Coaching teams, supporting member relationships, and maintaining compliance and production standards. 🏢🏡 Albany – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs