Patient Navigator

UR Ventures

. Provide connection and coordination for patients and families with Golisano Children’s Hospital specialty departments and external community services .

Posted 11/4/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $44,511 - $60,089 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient advocacy, care coordination, and community health engagement, with a strong focus on navigating healthcare systems and facilitating access to essential services for patients and families.

Highest-signal resume keywords

Patient AdvocacyCare CoordinationCommunity Health EngagementHealthcare System NavigationBCPA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare EducationReferral CoordinationERecord DocumentationAppointment SchedulingResource Identification

Soft Skills

CommunicationRelationship BuildingProblem SolvingEmpathyTeam Collaboration

Certifications & Qualifications

BCPA Certification

Industry Keywords

Community ServicesPatient LiaisonComplex Care PatientsMedicaid LiaisonNYS Health Exchange

About the role

Key responsibilities & impact

Provide connection and coordination for patients and families with Golisano Children’s Hospital specialty departments and external community services
Facilitate closed-loop referrals and navigation processes with healthcare teams, patients/families, and community-based organizations
Serve as patient/family advocate and liaison to help patients access needed health and developmental services
Follow up on requests and guide patients through healthcare-system complexities
Engage patients and build relationships to improve medical-care engagement and adherence to care goals
Support and coordinate care for Tier 1 and Tier 2 Complex Care Patients
Coordinate with care coordinators, primary care physicians, and other healthcare providers
Identify and coordinate resources addressing barriers such as transportation and clinic scheduling
Schedule clinical appointments and transportation
Ensure diagnostic, post-hospitalization, and specialty referrals are completed and results are received and acted upon
Provide health-related education and support, including assistance obtaining insurance through the NYS Health Exchange
Assist patients and caregivers with paperwork, correspondence, and access to urgent resources such as food, housing, and medical care
Liaise with Medicaid, MAS, LDSS, SSA, schools, providers, specialty pediatrics, and EI when necessary
Maintain eRecord documentation and complete reporting requirements
Conduct outreach, including periodic home visits, to identify and engage non-adherent patients
Participate in clinical and staff meetings and recommend process improvements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in healthcare related field required, or equivalent combination of education and experience
1-3 years' experience in community health, human services, and/or patient liaison/advocate roles preferred
Communication required
Valid and in-state driver's license, satisfactory driving record, and access to reliable transportation upon hire required
BCPA (Board Certified Patient Advocate) upon hire preferred