Patient Navigator

UR Ventures

. Ensure timely follow-up on requests and guide patients through complexities of the healthcare system .

Posted 9/21/2026full-timeRochester • New York • United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient advocacy and community health, with a strong focus on communication, relationship-building, and navigating healthcare systems. Proficient in coordinating care and providing health-related education while maintaining accurate documentation and reporting.

Highest-signal resume keywords

Patient AdvocacyCommunity Health ExperienceCommunication SkillsBCPA CertificationHealthcare Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERecord DocumentationPatient OutreachNon-Adherence ReportingHealth EducationInsurance Coverage Assistance

Soft Skills

Relationship BuildingProblem SolvingTeam CollaborationPatient Engagement

Certifications & Qualifications

BCPA-Board Certified Patient Advocate

Industry Keywords

Healthcare System NavigationPatient LiaisonHuman ServicesCare CoordinationNYS Health Exchange

About the role

Key responsibilities & impact

Ensure timely follow-up on requests and guide patients through complexities of the healthcare system
Run and review non-adherence reports and conduct patient outreach
Engage patients and build relationships to improve adherence to recommended care goals
Identify critical resources and help patients navigate healthcare services and systems
Coordinate with doctors, nurses, Care Coordinators, primary care physicians, and other healthcare providers
Schedule services and assist with insurance coverage, including the NYS Health Exchange
Address patient inquiries and complaints
Provide health-related education, promotion, and support
Maintain eRecord documentation and complete reporting requirements
Participate in clinical and staff team meetings and recommend process improvements
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in healthcare related field required
Equivalent combination of education and experience accepted
1-3 year experience in community health, human services, and/or patient liaison/advocate roles preferred
Communication required
BCPA-Board Certified Patient Advocate upon hire preferred
Valid and in-state driver's license, satisfactory driving record, and access to reliable transportation upon hire required