Shift Leader – 2nd Shift

Urban Strategies

. Oversee the operational performance of Youth Care Workers in the Operations Center of an on-site children’s residential facility .

Posted 10/12/2026full-timeSan Benito • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong supervisory skills in overseeing Youth Care Workers, ensuring compliance with contractual requirements and maintaining safety standards. Proficient in communication and documentation, with the ability to support staff and manage the operational performance of a children's residential facility.

Highest-signal resume keywords

Supervisory ExperienceYouth Care ManagementBilingual English–SpanishOffice 365 ProficiencyContract Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supervisory SkillsDocumentation ManagementYouth CareSafety MonitoringOperational Performance

Soft Skills

Effective CommunicationTeam SupportAdaptabilityListening Skills

Tools & Technologies

Surveillance SystemsOffice 365

Certifications & Qualifications

Driver’s License

Industry Keywords

Youth CareResidential FacilityContract PoliciesSafety PoliciesState Regulations

About the role

Key responsibilities & impact

Oversee the operational performance of Youth Care Workers in the Operations Center of an on-site children’s residential facility
Liaise with other leads and on-site vendors
Ensure Youth Care Workers follow contract policies and provide line-of-sight supervision of minors
Complete assigned departmental duties, including Clothing, Inventory, Laundry, Valuables, and Phone Call functions
Ensure contractual requirements and client expectations are met
Directly supervise youth case workers and maintain line-of-sight supervision
Complete supervisory logs and required departmental documentation, including daily reports
Support shelter care and organized movement of unaccompanied minors
Support the Lead through formal or informal supervision and provide ongoing staff feedback
Assist with transitions between activities and physical locations
Communicate frequently with the shift supervisor
Participate in meetings, conferences, and training programs
Provide staff coverage when needed
Adhere to Urban Strategies, contract agency, and state regulations
Provide security monitoring and maintain continuously recorded surveillance systems with accurate dates and times
Follow corporate safety policies, participate in safety meetings and training, maintain safe operating conditions, and keep the work area clean and orderly
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED equivalent
3 years of experience working with youths or in a similar environment
Office 365 proficiency
Bilingual English–Spanish
Driver’s License
Ability to ascend/descend stairs
Ability to lift up to 15 lbs.
Visual acuity to complete paperwork, computer work, and direct line-of-sight supervision of staff
Ability to communicate verbally and listen for constant surveillance of staff activities
Ability to withstand changing environmental conditions, including rain, lightning, extreme heat, and winds
Ability to navigate construction areas, sports fields, and similar environments
Ability to stand for sustained periods
Employment conditional on satisfactory results of required tests and background checks

Benefits

Comp & perks

Medical, dental, and vision coverage
Company-paid life and disability insurance
401K matched contributions up to 4%
Employee Assistance Program
Vacation time varies depending on program and position
9 sick days
11 holidays
Long- and short-term disability at no cost
Company-provided laptop for positions that require one
Company-issued cellphone for positions that require one
Meaningful employee engagement programs
Remote work for eligible positions