Contact Center Specialist

Urology Clinics of North Texas, PLLC

. Schedule a high volume of new and established patient appointments according to physician templates and guidelines .

Posted 10/8/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while managing high volumes of patient appointments and ensuring accurate data entry in the EHR system. Capable of adapting to changing schedules and providing professional service to diverse populations.

Highest-signal resume keywords

Data Entry SkillsEHR System ProficiencyAppointment SchedulingInterpersonal SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingEHR System ManagementPatient Chart ReviewDemographic Verification

Soft Skills

Communication SkillsInterpersonal SkillsDetail-OrientedProfessionalismAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient AppointmentsHealthcareCall Volume ManagementCustomer ServiceTraining Program

About the role

Key responsibilities & impact

Schedule a high volume of new and established patient appointments according to physician templates and guidelines
Provide professional, courteous service to patients, physicians, and team members
Reschedule or cancel appointments due to provider schedule changes and document updates in the EHR system
Verify and update patient demographic and insurance information accurately in the EHR
Review patient charts to ensure appointments are scheduled appropriately
Follow up with patients who missed appointments and assist with rescheduling
Adapt to daily schedule changes and operational needs
Assist with special projects and additional duties assigned by leadership

Requirements

What you’ll need

High school diploma or GED required
Strong typing and data entry skills
Excellent grammar, spelling, and written communication skills
Strong interpersonal skills and ability to communicate effectively with diverse populations
Ability to manage high call volume while maintaining accuracy and professionalism
Detail-oriented with strong organizational skills
Successful completion of a mandatory 8-week, in-person training program in Dallas, TX

Benefits

Comp & perks

Mileage reimbursement is available for employees who reside more than 20 miles from the training location