Business Operations Lead – AI Transformation

Urrly

. Partner with department leaders and frontline teams to understand workflows, operational challenges, and business priorities .

Posted 10/17/2026full-timeRemote • ColombiaSenior💰 $3,500 - $5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and operational excellence through data analysis, workflow redesign, and the implementation of AI and automation tools. Capable of building dashboards and performance metrics to drive efficiency and productivity in business operations.

Highest-signal resume keywords

Process ImprovementAI Tools ExperienceData AnalysisWorkflow AutomationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process RedesignOperational Data AnalysisKPI DefinitionPerformance Scorecard DevelopmentLightweight Tool PrototypingAI-Assisted DevelopmentSpreadsheet ProficiencyDashboard CreationSQL FamiliarityAutomation Tool Implementation

Soft Skills

Analytical Problem-SolvingResourcefulnessIntellectual CuriosityHigh OwnershipConfidence in Communication

Tools & Technologies

ChatGPTClaudePower BIZapierMakeN8nWorkflow SoftwareProductivity PlatformsAI-Assisted Development ToolsLow-Code Platforms

Industry Keywords

Healthcare TechnologyOperationally Intensive ServicesManagement ConsultingBusiness TransformationHigh-Growth Startups

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner with department leaders and frontline teams to understand workflows, operational challenges, and business priorities
Map workflows, identify bottlenecks, and redesign processes to improve productivity, accuracy, speed, and outcomes
Identify opportunities to use AI, automation, low-code tools, workflow software, and productivity platforms
Prototype lightweight solutions using AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software
Partner with engineering, data, and technology teams on sophisticated solutions
Analyze operational data, uncover performance gaps, define KPIs, and quantify process-improvement impact
Build dashboards, reporting tools, performance scorecards, documentation, operating procedures, and training materials
Own improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization
Redesign appointment scheduling workflows, improve call center productivity, analyze provider utilization, automate reporting and administrative processes, build operational dashboards, and streamline onboarding and cross-departmental workflows
Establish metrics showing improvements in efficiency, accuracy, speed, or cost

Requirements

What you’ll need

3–5 years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement
Strong analytical and structured problem-solving skills
Experience analyzing, redesigning, and optimizing business processes
Hands-on experience with AI tools such as ChatGPT, Claude, or similar technologies
Comfort with spreadsheets, data analysis, dashboards, and modern productivity and automation tools
Ability to quickly learn unfamiliar business processes and identify meaningful improvement opportunities
Strong communication skills and confidence working directly with department leaders and frontline employees
High ownership, resourcefulness, intellectual curiosity, and a bias toward execution
Experience in healthcare, healthcare technology, or operationally intensive service businesses preferred but not required
Background in management consulting, high-growth startups, or business transformation preferred but not required
Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools preferred but not required
Experience building lightweight internal tools or implementing workflow automation preferred but not required
C1-level English proficiency required