Call Center Representative

Urrly

. Make outbound calls to book appointments .

Posted 9/28/2026full-timeRemote • Texas • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong appointment scheduling capabilities, effective communication in both Spanish and English, and a commitment to timely follow-up and member support. Proven ability to manage call center operations and provide excellent customer service while working remotely.

Highest-signal resume keywords

Fluency In Spanish And EnglishCall Center ExperienceAppointment SchedulingCustomer Service ExperienceRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment BookingScheduling Systems UpdateFollow-Up ProceduresEscalation Management

Soft Skills

Reliable Work HabitsFocus And Attention To Detail

Industry Keywords

Outbound CallsInbound CallsMember SupportCare Access

About the role

Key responsibilities & impact

Make outbound calls to book appointments
Take inbound calls from members
Confirm appointments and follow up on missed visits
Update scheduling systems quickly and accurately
Escalate urgent member needs when they come up
Help members access care by ensuring appointments are booked, confirmed, followed up on, and escalated when needed

Requirements

What you’ll need

Fluency in Spanish and English
1+ year of call center, scheduling, or customer service experience
Must be based in the U.S.
Reliable, on-time work habits
Comfort working remotely while staying focused on accurate, timely follow-through

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Paid time off (PTO)
Paid holidays
Equipment provided
W-2 employment