Client Services Account Manager, Payer Healthcare Services

Urrly

. Manage day-to-day health plan relationships, program commitments and client communications .

Posted 9/20/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare account management and client services, with a strong focus on Medicare and Medicaid programs. Proficient in translating performance data into actionable insights while maintaining clear communication and sound judgment in handling sensitive health information.

Highest-signal resume keywords

Healthcare Account ManagementMedicare Program SupportMedicaid Program SupportRisk Adjustment KnowledgeHEDIS/Quality Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ServicesProgram OperationsPerformance MonitoringData AnalysisCare-Gap Closure

Soft Skills

Clear CommunicationStrong Follow-ThroughSound Judgment

Tools & Technologies

ExcelReporting Tools

Industry Keywords

Value-Based CareClient RelationshipsOperational DeliveryHealth Plan ManagementClient Feedback

About the role

Key responsibilities & impact

Manage day-to-day health plan relationships, program commitments and client communications
Coordinate onboarding and ongoing delivery with clinical, outreach, scheduling, operations and data teams
Monitor service levels, volumes, quality and deadlines
Resolve issues before they become client escalations
Lead business reviews with performance insights, action plans and accountable follow-through
Keep client expectations, internal priorities and contractual deliverables aligned
Connect payer priorities with operational delivery
Turn performance data and client feedback into action

Requirements

What you’ll need

Relevant healthcare account management, client services or program operations experience, ideally five or more years
Direct experience supporting Medicare or Medicaid programs
Practical knowledge of risk adjustment, HEDIS/quality improvement, care-gap closure or related value-based care programs
Strong follow-through across multiple workstreams
Confidence translating reports into client-facing recommendations
Clear communication
Sound judgment with sensitive health information
Proficiency with Excel or comparable reporting tools
Experience with in-home, mobile or virtual assessment programs is a plus

Benefits

Comp & perks

Travel up to 10%
Clear account ownership and meaningful influence on how healthcare programs perform and reach members
Response to applications within 24 hours